Customer Success Manager
3 hours ago
Title: Customer Success Manager
Location: New York
Company Overview
allwhere provides companies with a platform that enables their employees to be productive and engaged. allwhere's platform allows companies to curate equipment, products, and services for their employees — and deliver them anywhere. For administrators (execs, HR, IT), allwhere streamlines the onboarding/offboarding process and automates delivering products to remote employees. For employees, allwhere provides a convenient one-stop-shop for all relevant equipment, products, and services. Remote work is here to stay, and allwhere is here to make it the best possible experience for all.
Role Overview
This position is perfect for a technically savvy customer success manager who possesses a strong drive for results and commercial sensibility. Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.
About the Role
● Act as the primary point of contact for allwhere's active customers
● Develop relationships with key customer stakeholders across HR, IT, and Operations; host business reviews for all internal and external customer stakeholders
● Monitor customer usage of allwhere platform and order volume; proactively promote increase platform usage, order volume, and order size
● Maintain and address all updates and requests related to customer portal, including additional users, SKUs, or other portal features
● Act as a communications liaison between the customer and allwhere's internal teams (Operations, Product, IT)
● Act as escalation point for any customer questions or issues
● Identify opportunities to cross-sell new product offerings to customer
● Utilized CRM to keep track of key account data, opportunities, and relevant notes ● Collect customer feedback and translate feedback into product requirements
What we're looking for
● 3-5 years of experience in customer sales or customer success position strongly preferred
● Consultative mindset with a passion for upselling
● Experience working with brand image and promoting value through customer experience
● Prior experience with IT hardware and software a plus
● Experience analyzing and optimizing the existing processes in the Customer Success department
● Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
● Must work well independently with little management supervision
● Proficient in Google Suite, Hubspot or other relevant CRM software
● Ability to stay collected under pressure, positive outlook, ability to collaborate with and inspire team members and clients
● An entrepreneurial attitude to take on tasks that support our clients' success and the vision of allwhere
Why Join Us?
● Medical, dental, and vision health insurance
● Equity in an early stage company
● Small team with the ability to have an outsized impact on the direction of the company
Salary Range: This position is a base salary plus bonus with OTE ranging anywhere from $105,000 to $125,000.-
Customer Success Manager
4 hours ago
New York, New York, United States TeamBuilder Full timeTeamBuilder is a rapidly growing healthcare SaaS company on a mission to transform healthcare with our innovative technology. We believe in empowering our customers through inventive solutions and a commitment to excellence. Our young, rapidly growing team is looking for passionate professionals who thrive in a dynamic, innovative, and collaborative...
-
Customer Success Manager
3 hours ago
New York, New York, United States WorkFusion Full timeOur mission is to accelerate the world's transition to more meaningful work. By automating repetitive, data-intensive tasks and processes at scale, WorkFusion eliminates mundane business activities so companies can serve their customers faster and better. As a world leader in process automation for banking, financial services, and insurance, we offer an...
-
Customer Success Manager
3 hours ago
New York, New York, United States WorkFusion Full time $75,000 - $95,000Our mission is to accelerate the world's transition to more meaningful work. By automating repetitive, data-intensive tasks and processes at scale, WorkFusion eliminates mundane business activities so companies can serve their customers faster and better. As a world leader in process automation for banking, financial services, and insurance, we offer an...
-
Customer Success Manager
6 hours ago
New York, New York, United States Classiq Full timeAbout ClassiqAtClassiq Technologies, we're shaping the future of quantum computing. Our platform empowers developers, researchers, and enterprises to design, optimise, and execute complex quantum circuits at scale — turning quantum potential into real-world impact.We're looking for a seasoned, proactiveCustomer Success Managerwho is passionate about...
-
Customer Success Manager
6 hours ago
New York, New York, United States Novata Full timeJob SummaryAs a Customer Success Manager within the Customer Success Department, you will play a pivotal role in managing and nurturing relationships with our clients across the US. Reporting to and working closely with the Head of Customer Success, you will drive customer outcomes, retention, and growth. This role requires deep experience in managing...
-
Customer Success Manager
3 hours ago
New York, New York, United States Map Ssg Full timeCustomer Success ManagerFull-time | Hybrid (New York, NY)$130K – $145K + EquityAbout the RoleWe're seeking a high-performing Customer Success Manager with 3+ years of experience in customer success, account management, or sales. The ideal candidate has worked with B2B SaaS products, enterprise customers, and early-stage startups — and is excited to...
-
Customer Success Manager
3 hours ago
New York, New York, United States Cassidy Full timeAbout CassidyAt Cassidy, we're building software that helps teams move faster by automating complex, high-leverage workflows with AI. Our platform enables teams to deploy AI agents and automations inside business-critical processes — not just to eliminate busywork, but to handle real operational workflows across the tools they already use.The RoleCustomer...
-
Customer Success Manager
4 hours ago
New York, New York, United States FLORA Full timeWe're looking for a Customer Success Manager (CSM) to own and grow relationships with FLORA's enterprise customers.This is a high-impact, customer-facing role at the center of our enterprise motion. You'll be the primary point of contact for active enterprise accounts — responsible for customer happiness, adoption, retention, and expansion. You'll partner...
-
Customer Success Manager
6 days ago
New York, New York, United States Campfire Full timeAs a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You will be the primary partner to finance and accounting teams, ensuring customers realize measurable value from Campfire and feel confident running their core financial operations on our platform.You...
-
Manager, Customer Success
5 hours ago
New York, New York, United States Jobgether Full timeThis position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Customer Success in New YorkThis role offers the opportunity to lead a high-performing Customer Success team focused on driving product adoption, retention, and growth across a diverse customer base. You will define and execute customer success...
