Front Desk Hotel Agent

3 days ago

Charlotte, North Carolina, United States 315 LOSO Hotel Malama Hospitality Full time

Job Overview

We are seeking a dedicated and personable Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in delivering exceptional customer service and ensuring a welcoming atmosphere. Your responsibilities will include managing guest check-ins and check-outs, handling inquiries, and providing information about the hotel's amenities and services. The ideal candidate will possess strong communication skills and a passion for hospitality. You must have availability to work some weekends and all shifts first, second, and third. This is a team environment.

Responsibilities

  • Greet guests upon arrival with a warm and friendly demeanor.
  • Manage the check-in and check-out processes efficiently.
  • Answer phone calls promptly, addressing inquiries and providing information about hotel services.
  • Handle reservations, cancellations, and modifications with accuracy.
  • Assist guests with any requests or issues during their stay to ensure satisfaction.
  • Maintain an organized front desk area, ensuring all materials are stocked and up to date.
  • Conduct night audits as required, ensuring all financial transactions are accurate.
  • Collaborate with other hotel departments to enhance guest experiences.
  • Ensure cleanliness of lobby.

Skills

  • Strong guest relations skills with a focus on customer service excellence.
  • Assertive
  • Ability to remain calm, respectful, and solution-oriented during confrontational situations.
  • Comfortable enforcing policies and setting boundaries with guests.
  • Knowledge of hospitality management principles is preferred.
  • Experience in guest services within a hotel or resort environment is advantageous.
  • Bilingual Spanish and English is preferred.
  • Excellent communication skills, both verbal and written.
  • Strong organizational skills with attention to detail.

Join our team as a Front Desk Agent where you can showcase your hospitality skills while contributing to an outstanding guest experience

Job Types: Full-time, Part-time

Pay: $ $16.00 per hour

Expected hours: 24 per week

Benefits:

  • Flexible schedule

Work Location: In person

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