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Front Desk Supervisor

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Charlotte, North Carolina, United States Home2 Suites Uptown Full time

**Looking for OPEN availability, especially on WEEKENDS (Friday - Sundays) and holidays. **

Home2 Suites Uptown – Charlotte NC

Job Summary

Responsible for supporting all aspects of the front desk including guest and employee satisfaction, delivering a return on investment. Assists and supports the Assistant General Manager in leading the team of the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy, brand initiatives, with the objective of exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.

Job Duties Assisting the Operational and Financial Management of the Property

  • Ensures that all brand standards are being maintained in each area of the property.
  • Ensures all team members meet or exceed all brand requirements.
  • Oversees the operation of the all property departments.
  • Promotes both Guarantee of Fair Treatment and Open Door policies.
  • Provides a safe working environment in compliance with OSHA/MSDS.
  • Oversees Front Office operations, ensuring any required brand training is current on each associate.
  • Ensures all postings, cash audits and deposits bank counts are balanced and accurate.
  • Complies with all corporate accounting procedures.
  • Performs required annual Quality audit with Operations Manager.
  • Work with sales on any group bookings to ensure a successful event.

Supporting the Management and Development of Departmental Teams

  • Stays readily available/approachable for all employees.
  • Extends professionalism and courtesy to employees at all times.
  • Leads by example demonstrating self-confidence, energy and enthusiasm.
  • Assists, coach and teaches team managers scheduling against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations.
  • Attends department meetings when held
  • Adheres to clear performance expectations with the Operations Manager.
  • Adhere to constructive coaching and counseling procedures.
  • Solicits feedback for continuous improvement.

Managing the Guest Experience

  • Extends professionalism and courtesy to guests at all times.
  • Motivates and encourages staff to solve guest and employee related concerns.
  • Provides excellent customer service by being readily available/approachable for all guests.
  • Takes proactive approaches when dealing with guest concerns.
  • Assists employees in understanding guests' ever-changing needs and expectations, and how to exceed them.
  • Ensures to reply on a timely basis any guest, GSS, or web alerts.

Education and Experience

  • High school diploma or GED; 1 -2 years of experience in hotel guest services, front desk, or related professional area. Hilton Brand experience required.

Job Type: Full-time

Pay: $ $18.00 per hour

Expected hours: 32 – 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off

Education:

  • Associate (Required)

Experience:

  • Hilton PEP Property Management System Certification: 1 year (Required)
  • Hotel management: 1 year (Required)
  • Hotel FRONT DESK: 1 year (Required)

Language:

  • Spanish (Preferred)

Shift availability:

  • Day Shift (Required)
  • Night Shift (Required)
  • Overnight Shift (Required)

Ability to Commute:

  • Charlotte, NC Required)

Work Location: In person