Patient Access Specialist

19 hours ago

Orlando, Florida, United States Shyft6 Full time
# Job Description 
## Data Entry / Customer Service Support Representative

### Position Summary 
This role provides data entry and customer service support to assist with overflow needs across multiple teams. The position focuses on accurately creating and updating customer accounts and service cases while delivering responsive support in a fast-paced, high-volume environment. 
*(Please refer to email communications for available shift schedules.)*

### Key Responsibilities 
- Perform accurate and timely data entry, including creation of customer accounts and service cases. 
- Update and maintain account records using information received from Medical Billers and other internal sources. 
- Provide customer service assistance to support overflow demand from other teams. 
- Ensure all documentation and records meet accuracy and quality standards. 
- Communicate effectively with internal departments and external partners as required. 
- Support special projects and complete additional tasks as assigned.

Requirements ### Required Qualifications 
- Strong, accurate data entry skills with high attention to detail. 
- Preferred prior experience in Specialty Pharmacy or customer service roles. 
- Professional-level computer skills, including: 
  - Microsoft Office applications 
  - Email and web-based platforms 
  - Keyboarding and data entry proficiency 
- Experience working with individuals in high-pressure, time-sensitive environments, either by phone or face-to-face, requiring: 
  - Problem-solving and decision-making skills 
  - Sound judgment 
  - Strong customer service abilities 
  - *(Experience may be gained through a combination of professional work and post-secondary education and does not need to be exclusively from a traditional customer service setting.)* 
- Proven multitasking ability with strong time management skills. 
- Ability to perform successfully in a high-volume, fast-paced work environment. 
- Dependable with a strong work ethic. 
- Ability to receive, apply, and act upon feedback and coaching.

### Preferred Experience 
- Experience working with databases, CRM platforms, or tracking systems (Salesforce CRM preferred). 
- Background in the healthcare or pharmaceutical industry. 
- Understanding of challenges faced by patients managing medical conditions.

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