Technical Support Specialist

1 week ago

Atlanta, Georgia, United States ZBS POS Full time

Job Summary:

We are seeking a detail-oriented and customer-focused POS On-site Specialist to support new merchant partners in implementing and customizing their Point of Sale (POS) systems. In this role, you will be responsible for ensuring merchants have a smooth onboarding experience by configuring software, customizing menus, installing POS hardware on-site, and delivering basic system training.

Key Responsibilities:

  • Collaborate with new merchants to understand their business needs and customize the POS system accordingly.
  • Set up and configure POS software, including menu programming, tax settings, and other system preferences.
  • Install POS hardware on-site, including terminals, printers, cash drawers, Kiosks, and network connections.
  • Conduct on-site training sessions with merchants and their staff to ensure they are comfortable and confident using the system.
  • Provide first-line support and troubleshoot technical issues during the initial two days of system use, ensuring a smooth transition for the merchant.
  • Ensure successful system testing and handover to merchants post-installation.
  • Document all configurations and installations accurately for internal and client reference.
  • Provide feedback to product and support teams to improve the merchant experience and system functionality.

Requirements:

  • Must be fluent in English and Chinese.
  • Proven experience in POS systems, IT support, or a technical field role.
  • Strong understanding of hardware and software components of POS systems.
  • Ability to troubleshoot, diagnose, and resolve issues in real-time.
  • Excellent interpersonal and communication skills; ability to work effectively with non-technical users.
  • Detail-oriented, well-organized, and able to manage multiple implementations simultaneously.
  • Willingness to travel to merchant sites as needed.
  • Familiarity with [POS platform name] or similar systems is a plus.
  • High school diploma or equivalent; technical certifications or relevant coursework preferred.

Working Conditions:

  • On-site visits to merchant locations
  • Some evening or weekend work may be required, depending on client needs
  • Physical work, including lifting and setting up hardware equipment

Experience:

  • Customer service: 1 year (Preferred)
  • Restaurant working experience: 1year (Preferred)

Job Type: Full-time

Pay: From $42,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Relocation assistance
  • Vision insurance

Language:

  • Mandarin (Required)

Work Location: On the road

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