Supervisor of Operations Processing

1 week ago

Sioux Falls, South Dakota, United States The Goal Family of Companies Full time
Bring Your Leadership. Bring Your Accuracy. Bring Your Operational Excellence.

At Goal Solutions, we're transforming the consumer finance industry with smart technology, operational discipline, and talented people. Our servicing operations continue to grow fast— and we're looking for an Operations Processing Supervisor who leads with clarity, supports with intention, and strengthens the performance of a high-volume processing team.

This role is for someone who naturally steps into leadership… someone who thrives in detailed, fast-paced, compliance-driven environments… someone who believes in structure, coaching, accountability, and continuous improvement.

Operations at Goal: How This Role Fits In
Our Operations Processing team is the engine behind accurate servicing. As the
Operations Processing Supervisor, you will guide the specialists who complete the workflows that directly impact consumer accounts, client performance, and regulatory compliance. You'll provide daily leadership, manage workflow distribution, resolve escalations, and ensure that tasks are completed accurately and on time. Your leadership will help maintain a reliable, efficient operation that supports our call center, client deliverables, and servicing commitments.

What You'll Do
  • Lead a team responsible for delivering accurate, timely processing across core servicing functions
  • Oversee daily processing workflow, ensuring accuracy, timeliness, and adherence to SLAs
  • Provide coaching, support, and development for Processing Specialists
  • Resolve escalations, discrepancies, and operational questions with clarity and professionalism
  • Monitor workload volumes, quality trends, and performance metrics
  • Partner with operations, quality, and compliance teams to maintain consistency and process excellence
  • Support onboarding, cross-training, and continuous improvement initiatives
  • Strengthen documentation, workflow structure, and operational rhythm
Impact You'll Make in This Role
  • Deliver a more accurate, dependable servicing experience for clients and Lconsumers
  • Strengthen team performance through coaching, clarity, and accountability
  • Reduce escalations and errors through proactive leadership and quality checks
  • Improve operational consistency through structure, communication, and collaboration
  • Support a culture of detail, teamwork, and shared accountability
Key Responsibilities
Daily Operations Leadership
  • Lead daily processing tasks, assign work, monitor progress, and ensure timely completion of workflows
Team Leadership & Development
  • Coach and support Processing Specialists, reinforce expectations, conduct performance discussions, and build team capability
Escalation & Issue Resolution
  • Serve as the escalation point for processing questions, discrepancies, and operational issues; provide clear solutions and communication
Operational Excellence & Compliance
  • Ensure workflows follow documented procedures, quality standards, and regulatory requirements; support audits and updates
Cross-Functional Collaboration
  • Partner with call center leadership, quality, compliance, and program teams to support a smooth servicing experience
What You Bring
  • Experience leading in operations, processing, servicing, or a call center
  • Hands-on experience in loan servicing, payment processing, financial operations, or similar environments
  • Strong communication skills with the ability to guide, coach, and influence others
  • High attention to detail and ability to lead in a volume-driven, deadline-focused setting
  • Experience handling escalations and resolving operational issues
  • A structured, calm, solutions-focused leadership style
Why You'll Love Working Here
Goal Solutions is a place where people can grow, make meaningful impact, and do work that actually matters. You won't get lost in layers of bureaucracy here — you'll have visibility, voice, and the chance to solve real problems in a company that values innovation and action.

Benefits include
  • Competitive salary + bonus eligibility
  • 401(k) with 4% company match
  • Long-Term Incentive Program
  • Medical, dental, and vision
  • Annual HSA contribution: $1,700
  • Life insurance, disability, and critical illness coverage
  • Birthday holiday
  • Two Community Days
  • Free snacks and beverages in the office
  • Paid Parental Leave
  • Generous PTO
  • Tuition reimbursement
  • $2,000 Vacation Incentive after 3 years + Sabbatical
  • Wellness funds, community funds, and more
 
About Goal Solutions
Goal Solutions ("Goal") provides innovative loan servicing, asset management, collections oversight, treasury services, and analytics for clients across solar, home improvement, personal loans, and student finance markets. We work with hedge funds, traditional banks, ABS investors, insurance companies, and universities, with over $30B in assets under management through Goal and our subsidiaries: GSS Data Services, Launch Servicing, and Turnstile Capital Management.

Headquartered in San Diego, Goal has been named a Best Place to Work by the San Diego Business Journal every year since 2015.

Apply today and help us build the future of Goal Solutions, one great hire at a time.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. 
 

Equal Employment Opportunity

It is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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