Training and Development Coordinator

Support Services Division Training and Development Coordinator

Hiring Range: $8,090 - $9,866

Salary Range: $8,090 - $11,642

The Support Services Division Training and Development Coordinator is a full-time, benefited, civilian, non-sworn, non-exempt position assigned to the Sheriff Computer Support (SCS) team. This position is responsible for application support, development of training programs, documentation, configuration, and process improvements for the Boulder County Sheriff's Office (BCSO). The Support Services Division Training and Development Coordinator leads technology-related initiatives, supports system users across the Sheriff's Office, and ensures applications meet operational, training, and security requirements. The position reports to the SCS Technology Manager.

Boulder County is a family-friendly workplace dedicated to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employees on the basis of race, color, religion, gender, gender identity, national origin, age, disability, socio-economic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law.

Boulder County requires its employees to reside in the state of Colorado as of the first day of work.

New employees receive an 80-hour bank of vacation at the time of hire, in addition to 8 hours of both vacation and medical leave accruals each month.

PLEASE NOTE: Please be aware that your cover letter and resume will not be accessed in the initial screening process, so you must complete your application and supplemental questions with as much detail as possible. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your cover letter and resume will then be accessible to the hiring team.

• Provide application support, troubleshooting, configuration, and testing for critical Sheriff's Office applications, including Records Management System (RMS)/Jail Management System (JMS), E-ticketing solution, Body Worn Camera (BWC)/In-Car Camera systems, Microsoft Teams, etc.
• Lead the evaluation, design, planning, implementation, training, and deployment of new applications or major upgrades, including serving as project manager for specialized solutions.
• Review, test, document, and train staff on all supported applications prior to system go-live/upgrades or changes, ensuring smooth adoption and operational continuity.
• Develop, deliver, and maintain comprehensive training materials, including lesson plans, PowerPoints, videos, job aids, and user guides for all major Sheriff's Office applications.
• Conduct training sessions for over 400 Sheriff's Office staff members across multiple shifts and functions.
• Lead the Sheriff's Office User Group to drive collaborative solutions for application issues, process improvements, and technology enhancements.
• Collaborate with vendors to resolve issues, test new features, and implement system improvements, ensuring requirements are met and users receive clear documentation and training.
• Serve as the subject matter expert (SME) for Sheriff's Office applications by maintaining working knowledge of application workflows, law enforcement processes, and operational requirements.
• Answer and resolve service tickets, questions, and issues in a timely and professional manner.
• Ensure all Sheriff's Office data and applications meet CJIS requirements to protect county and community data security.
• Perform other duties as required.

• Five years' experience as a peace officer. Local (Boulder County) law enforcement experience is preferred with familiarity of Boulder County, the Boulder County Jail, and the Sheriff's Office.
• Experience leading projects is preferred.
• Strong knowledge of law enforcement records management and jail management systems.
• Preferred recent knowledge in the following systems
  • Accurint Virtual Crime Center (AVCC)
  • Axon and/or Motorola Body Worn Camera and In-Car Camera Systems
  • Brazos eTicketing
  • Central Square Technologies Records Management System
  • Central Square Technologies Jail Management System
  • Central Square Technologies Police to Citizen (Online Reporting)
  • Citizen Contact by Smartforce
  • Microsoft Teams
• Ability to design, document, and deliver engaging, multi-modal training programs for diverse audiences.
• Proven expertise in application troubleshooting, testing, and configuration to support organizational needs.
• Strong leadership skills with the ability to facilitate user groups, lead cross-functional teams, and manage complex projects.
• Excellent communication and interpersonal skills, with the ability to convey technical information clearly and effectively, both written and oral.
• Demonstrated ability to collaborate with multiple stakeholders, vendors, and internal partners.
• Ability to work flexible hours, including evenings and weekends, to support Sheriff's Office staff and respond to urgent application needs.
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) and collaborative tools such as Microsoft Teams.
• Bachelor's degree preferred; equivalent work experience may be considered.
• Must be able to pass a CJIS-level background check.