IT Business Analyst

We are seeking a Technical Business Analyst to join our implementation team delivering a modernized Commercial Off-The-Shelf (COTS) insurance solution for the Pennsylvania Insurance Department's Medical Care Availability and Reduction of Error (MCARE) Fund.

This role is critical in supporting MCARE's transformation of its excess Medical Professional Liability (MPL) administration — including coverage, compliance, claims, and fiscal operations — into a modern, data-driven, and configurable platform.

The successful candidate will serve as a key liaison between our technical implementation team and the client's business and financial stakeholders, ensuring the solution aligns with MCARE's operational, regulatory, and strategic modernization objectives.

• Collaborate directly with MCARE and Commonwealth stakeholders to analyze, document, and translate business requirements into technical specifications for the COTS solution.

• Support the configuration and implementation of core insurance functionalities including:

  • Policy and coverage administration (excess MPL)

  • Claims intake, tracking, and financial reconciliation

  • Billing, premium accounting, and fund management

  • Compliance, reporting, and audit workflows

• Develop and maintain system process documentation, use cases, and data mapping artifacts.

• Work with developers, solution architects, and data specialists to design data integration and reporting frameworks supporting financial transparency and compliance.

• Participate in system testing, validation, and user acceptance to ensure functional accuracy and alignment with MCARE's business goals.

• Identify opportunities for process optimization and best practice adoption across claims, fiscal, and compliance operations.

• Assist in user training, knowledge transfer, and post-implementation support as part of continuous client enablement.

• Support project governance by contributing to sprint reviews, backlog refinement, and progress reporting.

• 3+ years of experience as a Technical Business Analyst, Implementation Consultant, or Systems Analyst in the insurance or financial services industry.

• Deep understanding of Property & Casualty or Medical Professional Liability (MPL) insurance operations, particularly:

  • Policy lifecycle, underwriting, and excess coverage

  • Claims processing and financial reconciliation

  • Regulatory and compliance reporting

  • Insurance financial data management (premiums, reserves, recoveries, etc.)

• Experience with COTS insurance platforms — configuration, customization, and integration with financial systems.

• Strong experience documenting functional requirements, system interfaces, data flows, and workflow logic.

• Proficiency with Agile implementation methodologies and collaboration tools (e.g., Jira, Confluence, Azure DevOps).

• Exceptional analytical and communication skills, capable of translating business needs into actionable technical requirements.

• Demonstrated ability to work independently while maintaining close coordination with cross-functional delivery teams.

• Ability to work remotely with secure, high-quality connectivity.

• Excellent communication and stakeholder engagement skills.

• Strong problem-solving mindset with focus on client outcomes.

• Availability for occasional on-site meetings or workshops as required by the project.

• Prior experience supporting a state or government insurance modernization project.

• Familiarity with insurance data management, business intelligence, and reporting tools.

• Working knowledge of financial and compliance operations specific to Medical Professional Liability programs.

• Experience supporting training, user adoption, or post-implementation support within large enterprise environments.