Current jobs related to Help Desk Analyst - Harrisburg, Pennsylvania - American business solutions inc

  • IT Help Desk Analyst

    6 days ago

    Harrisburg, Pennsylvania, United States Jobs via Dice Full time

    Dice is the leading career destination for tech experts at every stage of their careers. Our client, Inteliblue LLC, is seeking the following. Apply via Dice todayIT Help Desk Analyst / The Call Center Analyst - This is a very urgent requirement with immediate placement.No Corp to Corp candidates - only W2 or 1099 candidates. Local Candidate onlyJob Title:IT...

  • Help Desk Analyst

    2 weeks ago

    Harrisburg, Pennsylvania, United States vTech Solution Full time

    Job Description Description:Help Desk Analyst 1 (HDA1) - 2 to 3 years field experience.***This requisition requires onsite in-person first round interviews only.******Client would prefer candidates local to the Harrisburg, PA Area.***Help Desk Analyst 1 (HDA1) - 2 to 3 years field experience. 2 year associates degree or equivalent technical study.The Help...

  • Help Desk Analyst

    1 week ago

    Harrisburg, Pennsylvania, United States Dutech Full time

    Position: Help Desk AnalystLocation: Harrisburg, PADuration: 6+ MonthsContractors will work 5 days in the office and 5 days out of the office.They can actually do 8AM – 4:30AM or 8:30AM to 5PM whichever of those two shifts they want.They may come into the office while they are in training though and once they get up to speed, then will be put in the...

  • Help Desk Analyst

    7 days ago

    Harrisburg, Pennsylvania, United States Navitas Partners, LLC Full time

    Title: Help Desk AnalystDuration: 7 monthsLocation: Harrisburg, PA Onsite)Complete Description:This is a Tier 1 position requiring working on phones all day. This position is 100% on the phones, password resets and application support. No Tier 2 work will be performed. This is an operational-type job and reliability, and communication are key components to...

  • Help Desk Analyst

    3 days ago

    Harrisburg, Pennsylvania, United States Software Technology, Inc. Full time

    Help Desk AnalystHarrisburg, PA/On-Site6+ MonthsThis team teleworks on every Friday.This position is 100% onsite and at The Riverfront Office Center (ROC) (the main DMV building along the Susquehanna River, just south of I-83), specifically located at-1101 South Front St., Harrisburg, PA 17104Since the team moved to that location there is no longer a need to...

  • Help Desk Analyst

    2 weeks ago

    Harrisburg, Pennsylvania, United States STI Full time

    The Help Desk Analyst performs the skills listed below-•Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.•Investigates and resolves computer software and hardware problems of users.•Answers questions, applying knowledge of computer software, hardware, systems, and procedures.•Talks with...

  • Help Desk Analyst

    2 weeks ago

    Harrisburg, Pennsylvania, United States STI Full time

    Hi there,Hope you are doing wellMy name is Kishore Kallem from Software Technology Inc. Trying to reach you regarding a job opportunity, please go through the below description and let me know if you are interested.Title: Help Desk AnalystLocation: Harrisburg PADuration: 8+ MonthsObjectives of Engagement: The primary objective of this engagement is to...

  • Help Desk Technician

    3 days ago

    Harrisburg, Pennsylvania, United States S R International Inc Full time

    Job Description:The training cycle runs 3-4 weeks, so start date would most often fall 2 to 3 weeks from the date of acceptance. This team teleworks on every Friday. This position is 100% onsite and at The Riverfront Office Center (ROC) (the main DMV building along the Susquehanna River, just south of I-83), specifically located at South Front St.,...

  • Help Desk Analyst

    7 days ago

    Harrisburg, Pennsylvania, United States Jobs via Dice Full time

    Dice is the leading career destination for tech experts at every stage of their careers. Our client, Sarum LLC, is seeking the following. Apply via Dice todayRequired Skills:Experience with call tracking and ticketing softwareAttentive to details and ability to be resourceful (using supplied documentation)Ability to support users with limited knowledge of...

  • Help Desk Specialist

    1 day ago

    Harrisburg, Pennsylvania, United States Rang Technologies Inc Full time

    Company DescriptionRang Technologies, headquartered in New Jersey, has over a decade of experience in delivering innovative digital solutions and top talent to support businesses in their digital transformation journey. The company specializes in areas like Analytics, Data Science, Artificial Intelligence, Machine Learning, CRM, Cybersecurity, and IT...

Help Desk Analyst

2 weeks ago

Harrisburg, Pennsylvania, United States American business solutions inc Full time
Engagement Type

Contract

The Help Desk Analyst performs the skills listed below-

  • Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.
  • Investigates and resolves computer software and hardware problems of users.
  • Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
  • Talks with technical and non-technical co-workers to research problem and find solution.
  • Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
  • Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
  • Follow quality standards and displays strong customer service skills.
  • Able to work in a team environment.
  • Complete assigned tasks.
  • Excellent communication skills; both written and spoken.
  • Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory
  • Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers.
  • Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues.

Required Skills:

  • Experience with call tracking and ticketing software
  • Attentive to details and ability to be resourceful (using supplied documentation)
  • Ability to support users with limited knowledge of computers, software, hardware, and systems
  • Above average communication skills and telephone manner.
  • Excellent organizational skills
  • Basic User & Security Group Active Directory administration
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
  • Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)
  • You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
  • 1+ years previous IT Service Desk and/or Call Center experience required.

***Saturday work from 8 AM - 12 PM is scheduled for once a quarter and management will give at least two weeks' notice beforehand.***

Required/Desired Skills

Skill Required/Desired Amount of Experience 1+ years//' previous IT Service Desk and/or Call Center experience required Required 1.0 Years Experience with call tracking and ticketing software Required 1.0 Years Attentive to details and ability to be resourceful (using supplied documentation) Required 1.0 Years Ability to support users with limited knowledge of computers, software, hardware and systems Required 1.0 Years Above average communication skills and telephone manner. Required 1.0 Years Basic User & Security Group Active Directory administration Required 1.0 Years Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365 Required 1.0 Years Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation) Required 1.0 Years Excellent organizational skills Required You will be a self-motivated achiever who gains satisfaction from providing excellent customer service Required