IT Disaster Recovery Program Manager

Benefits: *Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Hiring Immediately

Welcome to Love's: The IT Disaster Recovery Program Manager is responsible for developing, implementing, maintaining, and managing the governance of the IT Disaster Recovery (DR) program for Love's. This role owns the governance and management of the DR program across infrastructure, cloud platforms, applications, and data, ensuring recoverability aligned to business requirements and cyber-resilience objectives. This role will work with our Enterprise Risk Team and assist with Business Continuity projects as needed.

Job Functions:

• Responsible for developing, testing and maintaining IT disaster recovery plans for critical systems
• Conducts Business Impact Analysis (BIA) for select departments and functions, analyzing potential business impact of unpredictable business interruptions such as natural disasters, security breach, legal claims, and market disruptions.
• Collaborates with IT leaders to develop and implement best practices to protect and restore data and systems in the event of disruptive events
• Identifies and implements recovery operations and methods to allow the company to function at limited or partial capacity if part or all the infrastructure is damaged or destroyed
• Develop recovery priorities, timelines, and strategy for proper sequence of recovery components.
• Develops and provides staff training on risk management and disaster recovery
• Provide guidance to management in self-assessing and executing their business continuity plan
• Ensure that plans are properly rated for all strategic business processes and reflect current conditions
• Conducts strategic meetings with key IT and business leaders to identify and operational risks due to IT system architecture or failures
• Assist Crisis Management / Incident Management teams during service disruption events, and contribute to process improvement initiatives
• Reviews, revises, and expands existing plans and protocols ensuring that key artifacts are kept up to date
• Oversees budget for key projects, initiatives, etc. within this discipline

Experience and Qualifications:

• Bachelor's Degree in Computer Science, Information Science, MIS, or Business Administration or equivalent work experience
• 10+ years of work experience as an IT manager / project manager / business analyst
• 5+ years with business continuity oversight
• Proven strategic leadership and relationship management capabilities, including experience with internal stakeholders — particularly senior and LOB management, as well as customers, external business partners and third-party service providers
• Proven competency in executing large projects, on time and within budget, with business and IT personnel
• Experience leading and managing high-performance multidisciplinary workgroups or teams to meet goals across multiple projects
• Experience in creating and defining new operational models and procedures, and explaining complex problems or situations
• Extensive experience in leading and managing groups of self-directed professionals
• Proven ability to work under stressful conditions, such as IT related crises
• Policy, organization, and architecture development
• Backup, recovery, storage systems and IT security management
• Vendor management of external DR service providers
• Recovery strategy development, and multiple plan development and maintenance
• Recovery plan testing
• Overall program management and governance
• Experience in defining, implementing, and enforcing risk-based standards, processes, and procedures for responding to disruptions in business or IT operations

Skills and Demands:

• • Strong leadership and communication skills to effectively collaborate with senior business unit management in the definition, prioritization and support of key business recovery requirements and objectives
• Translate business operations recovery requirements into action-oriented plans, programs, data center infrastructures and recovery testing strategies
• Demonstrate strategic thinking, and effectively link the enterprise's DRM activities with business operations recovery and continuity requirements on a proactive basis
• Responsible for addressing the IT operations recovery and resiliency needs of the entire company.
• Be prepared to work across many different internal and external organizations, and with stakeholders in many different disciplines, including senior corporate leadership, line-of-business (LOB) managers, IT staff, HR, legal, audit, compliance, and security (information and physical), and facilities management
• Thorough knowledge and understanding of current DR planning techniques and technologies, as well as the methods used to perform risk analyses and business impact analyses
• On-call availability as needed.

Our Culture:

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.

Job Category: Information Technology