Call Center Representative

13 hours ago

Albuquerque, New Mexico, United States Poulin Marketplace: Coffee and Tea Full time

Poulin Design Center has been a family-owned home remodeling company for over 40 years We are looking for a Call Center Lead-Setter who fits our company culture, is innovative, has integrity, and will help us continue our reputation of above and beyond customer service and quality work.

Call Center Lead-Setter Qualifications:

  • High School diploma or equivalency; 1 (+) year(s) of sales and appointment setting experience, required.
  • Proficiency in Microsoft Office 365 and various applications; knowledge of our brands, preferred.
  • A passion for customer service and working as a team.
  • Effective interpersonal communication, time management, and organizational skills.
  • Directed decision-making, problem-solving, and adaptability to challenges.

Call Center Lead-Setter Responsibilities:

  • Attend goal-setting meetings with management and team.
  • Operate a multi-line phone system and transfer call to the appropriate extension.
  • Review daily call cues to verify appointment confirmations and leads.
  • Coordinate all schedules of Remodel Design Associates and Solar Sales Consultants.
  • Cover the Front Desk with walk-in traffic and events as needed.

Application Question(s):

  • Are you able to pass a motor vehicle report, background check, and drug screening for illegal substances?
  • Are you authorized to work in the U.S.?

If you feel you are the right fit for this position, apply here or in-person at our Design Center:

Job Types: Full-time, Part-time

Projected Total Compensation: $ $22.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person

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