Financial Services Representative II

Job Details Level: Experienced Job Location: Boulder, CO 80301 Position Type: Full Time Education Level: High School Salary Range: $ $23.28 Hourly Job Shift: Day

We recognize that in order to meet the needs of our communities, we must represent our communities. Our success relies on creating a culture where we have diverse perspectives and a true sense of belonging. This is a journey, and we pledge to do more than simply check the box.

When you join the Meritrust team, your benefits will include:

• Comprehensive medical insurance plan that has HRA, HSA, and FSA options
• Dental and vision insurance
• Generous paid-time-off
• 11 paid holidays
• 401(k) plan
• Wellness program
• Tuition assistance
• Employee loan discount
• Employee Assistance Program (EAP)
• Life and disability coverage

What sets working for Meritrust apart?

• Career development and pathing opportunities to move into leadership roles or other lines of business within MCU such as Commercial Lending, Finance, Marketing, Underwriting, Member Solutions, Training, Human Resources, and more.
• Supportive and engaging work environment.
• A wellness and sustainable work culture that puts family, Mother Nature, our community, and your health first.
• A work environment that encourages personal as much as professional growth, teamwork to make the dream work, and treating everyone equally.
• Studies have shown that individuals from marginalized and or historically underrepresented groups may be less likely to apply for jobs unless they meet every one of the qualifications listed. We are most interested in finding the best candidate for the job. We would encourage you to apply for a job at Meritrust Credit Union, even if you don't meet every one of our qualifications listed.

This is a full-time position working 40 hours a week, hours Monday-Friday 8:30am - 5:30pm. 

ESSENTIAL FUNCTIONS:

•Build member relationships that deliver value and demonstrate that we care by fostering a positive environment and giving exceptional member service

•Presenting oneself in a professional manner in all interactions and communications while displaying the highest level of quality, honesty, integrity, and confidentiality

•Maintain member and Credit Union privacy, security, and confidentiality

•Responsible and compliant with Regulations, Policies and Procedures

•Responsible for outside Business Development, outbound call efforts and participate in Community Outreach programs

•Greet and welcome every member, acknowledge by their name if known

•Accountable for day-to-day interactions between members, co-workers, managers, and volunteers

•Assist members in achieving financial goals and objectives by offering products and services

•Work with team members, management, departments, and business partners to promote a service culture which provides prompt, accurate and effective member service

•Provide additional support and/or overflow assistance to the Contact Center as requested

•Exercise appropriate judgment when seeking guidance, support, and/or direction

•Knowledgeable of our online and mobile banking to assist members as needed

•Perform opening and closing procedures

•Assure that proper cash handling procedures and dual controls are being followed according to policy and guidelines

•Process a variety of transactions and member service items while providing members with a positive experience each and every time

•Responsible and knowledgeable of vault teller duties and functions to include but not limited to balancing vault, cash buys/sells, preparing tickets to Fed, cash orders, CDM and Cash Recycler operation, daily cash levels and balancing

•Teller line support will be necessary

•Responsible for the completion of month end tasks and branch audits in accordance with procedure

•Open new membership types to include but not limited to consumer, minor, business, special entity, CUTMA trust, estate, memorial, probate, and representative payee, IRA/HSA

•Responsible for loan generation and goal and referral requirements set forth by the Credit Union through in branch member traffic and business development opportunities

•Responsible for ensuring all quality control standards are consistently achieved

• Assist members with basic lending needs by accepting all non-real estate loan applications and collecting required documentation to present a concise summary to underwriting

• Perform loan closings and system related maintenance on non-real estate loans as needed

• Responsible for account maintenance on newly opened and close accounts

• Responsible for additional member service items such as fraud affidavits, ACH etc.

• Perform all duties and works independently with minimal supervision

• Perform other duties as required or assigned

Qualifications

KNOWLEDGE, EDUCATION AND SKILL REQUIREMENTS:

• High school diploma, GED or equivalent with 6 months member service experience

• A minimum of one year member service/financial institution experience preferred, but not required

• Demonstrate proficiency in math, cash handling and problem solving

• Excellent communication and member service skills

• High level of accuracy and attention to detail

• Excellent computer skills to include but not limited to Microsoft, Outlook, Word and Excel

• Knowledge of regulatory and legal requirements

• Ability to pass CO state Notary Certification Program and STAMP Program and perform Notary and Medallion Signature Guarantees

WORKING CONDITIONS

• Standard office conditions

• May require long periods of standing

• Ability to lift 25 pounds in limited situations

• Long periods of computer and member interactions

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

The Credit Union believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

This Job Description is not a complete statement of all duties and responsibilities of this position and may change with or without notice.

Final Compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.

This position is eligible for a monthly incentive plan.

We anticipate this position to close within 30 days of posting. Please submit your application at your earliest convenience to be considered.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Meritrust Credit Union, we encourage you to apply 

Thank you for your interest in Meritrust Credit Union.

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