Manager, Account Services

Job Title: Manager, Account Services

Division: Integrated Marketing and Communications

Department: Marketing

Location: Remote or Hybrid based on employee location

Reports To: Director, Marketing

Purpose: This position is responsible for overseeing the planning, coordination and execution of integrated marketing campaigns across print, digital, social, and experiential channels. This role bridges client needs, internal creative development and integrity, and execution workflows. This position ensures projects are delivered on time, on budget, and to the highest quality.

Essential Duties:

Partnership & Account Management

• Serve as the main point of contact for assigned client accounts, building strong relationships and ensuring client goals are met.

• Partner with clients to understand goals and translate them into actionable deliverables.

• Provide proactive communication, updates, and solutions throughout the campaign lifecycle.

Campaign Planning, Execution & Performance

• Lead the planning, scheduling, and execution of marketing campaigns from concept to final performance review.

• Coordinate campaign assets across multiple channels, including print collateral, digital advertising, social content and engagement, and experiential activations.

• Facilitate internal reviews and approvals, ensuring creative aligns with brand standards and client goals.

• Manage workflow and traffic of projects by assigning tasks, monitoring progress, and ensuring deadlines are met.

• Oversee timelines, resources, and production schedules to maximize efficiency.

• Anticipate challenges, resolve conflicts, and keep projects moving forward smoothly.

• Oversee budgets, track expenses, and ensure projects are delivered within scope.

• Track campaign performance and outcomes, providing insights and recommendations for improvement to leadership.

Team Collaboration

• Partner closely with creative, design, event managers, and communications to ensure alignment and clarity on deliverables.

• Manage campaign project management and lead cross-functional communication to maintain efficient workflows and team accountability.

• Collaborate with the Sales & Partnership team to monitor and evaluate the effectiveness of supported programs, initiatives and campaigns through performance metrics, ROI analysis and reporting.

Skills and Abilities

Partnership & Account Management

• Excellent client-facing communication and interpersonal skills.

• Ability to build trust and act as a strategic partner for clients.

• Strong organizational and negotiation skills.

Campaign Planning, Execution & Performance

• Solid understanding of integrated marketing across print, digital, social, and experiential channels.

• Ability to translate client objectives into actionable project briefs.

• High attention to detail to ensure deliverables align with brand standards and client goals.

• Strong project management skills with experience handling multiple campaigns simultaneously.

• Proficiency with project management tools.

• Highly organized and deadline-driven, with a proactive approach to problem-solving.

• Financial acumen and experience managing project budgets.

• Ability to track campaign performance and interpret results.

• Strong analytical and reporting skills.

Team Collaboration

• Ability to collaborate effectively across creative, event, communications, and account teams.

• Skilled at managing competing priorities and aligning stakeholders.

• Positive team player with leadership qualities to motivate and support cross-functional teams.

Job Specifications

Qualifications:

• Bachelor's degree in marketing, communications, advertising, business, or related field (or equivalent experience).

• Minimum of 5-7 years of experience in account management, marketing, or creative services; agency experience preferred.

Technical Skills:

• CRM system – Microsoft Dynamics 365.

• Project management tools.

• Accounting software.

Additional Requirements:

• Travel – 15% of the time to support our partner and consumer events when necessary.

• Must live within Midwest Dairy's 10 state region.

• Must be flexible to attend events outside of normal business hours.