Service Advisor

8 hours ago

Spartanburg, South Carolina, United States Parks Automotive Group Full time
Job Details Job Location: Parks Chevrolet Spartanburg - Spartanburg, SC 29203 Position Type: Full Time Education Level: Not Specified Job Shift: Day Shift Job Category: Sales

Job Responsibilities:

  • Schedule appointments with customers
  • Meet and greet customers at their vehicle
  • Utilize the e-Advisor tool on every vehicle 
  • Perform proper walkarounds per SOP guidelines
  • Executes the service SOP (Standard Operating Procedures) at all times.
  • Presents soft sale menu items during the time of write-up
  • Informs customers of any open recall that may pertain to their vehicle.
  • Utilizes AutoPoint and ensures all pertinent categories are above 90%  usage
  • Performs an active delivery with every customer
  • Updates all open repair orders daily in Reverse Risk.
  • Work with customers and technicians to identify required maintenance using
  • service history data
  • Advise customers on necessary/suggested services, and notify customers of any
  • current special promotions and up-sell additional services
  • Compute the cost of replacement parts and labor to restore the vehicle to the condition specified by the customer
  • Estimate the cost of mechanical, electric, or other repairs
  • Enter itemized estimate on service order and explain estimate to the customer to
  • gain their understanding of all services provided
  • Determine the progress of repair/service orders and inform customers accordingly
  • Ensure comprehensive re-delivery check of customer vehicle, ensuring
  • cleanliness and that all items identified for service/repair have been carried out
  • appropriately and on schedule
  • Review results of customer satisfaction surveys with the service manager
  • Establish positive relationships with customers
  • Meet the dealership standards for repair/order production
Qualifications

Job Qualifications:

  • Experience as a Service Advisor is preferred
  • Sales experience
  • High school diploma or equivalent
  • Professional personal appearance
  • All applicants must be authorized to work in the USA
  • Applicants must pass pre-employment testing, including background checks,
  • MVR, and drug screen.

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