Front Desk Supervisor/Night Audit

6 hours ago

Atlanta, Georgia, United States Embassy Suites Atlanta Airport North Full time

MUST HAVE ONQ EXPERIENCE

About us

YM Hospitality is a growing business in Atlanta, GA Hospitality industry. We are professional, agile, customer-centric and our goal is to find a professional that shows amazing customer service skills. We are looking for someone who is reliable, puts our guest first, friendly, outgoing, and efficient.

Responsibilities:

  • Answer customer phone calls and questions in person or via phone.
  • Check in and check out guests.
  • Be available to answer the lobby telephone during shift.
  • Assist with customer service issues.
  • Assist with special event coordination and execution.
  • Assist with answering basic questions of guests and other callers including, but not limited to directions, hours of operation, reservations, cancellations, and lost and found items.
  • Greet guests by calling their name or by using a bell.
  • Assist the guest with issuing HH points.
  • Train the FD Agents to be successful
  • Be able to audit and understand what to look for in order to protect the business.
  • Must be able to cover Night Audit Shifts.

REQUIREMENTS:

  • PeP experience
  • Great customer service skills
  • Positive attitude
  • Reliability
  • Team player
  • Guest focused

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

  • Employee assistance program
  • Employee discount

Experience:

  • HOTEL: 3 years (Required)

Work Location: In person

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