Product Manager II, Post Order Experience
4 days ago
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
Xometry is seeking a Product Manager II, Post-Order Experience to own and optimize the customer journey after an order is placed. From order confirmation to delivery and support resolution, your work will ensure every buyer feels informed, confident, and delighted throughout their interaction with Xometry.
Responsibilities:
Define and prioritize the roadmap for all post-order touchpoints including order tracking, status updates, delays, communications, and support workflows.Collaborate with engineering, design, and customer service to streamline resolution paths and improve transparency.Work cross-functionally with supply chain and logistics teams to reduce turnaround times and ensure SLAs are met.Build and iterate on features that proactively address customer pain points and increase CSAT/NPS.Drive a data-informed approach using experimentation and user research to improve retention and customer loyalty.Act as the voice of the customer internally and develop mechanisms to gather feedback at scale.Qualifications:
2-5 years of product management experience, ideally with B2B or transactional platforms.Experience with order management, fulfillment tracking, or support tooling preferred.Strong customer empathy and experience with user-centered product development.Familiarity with agile product development, data tools, and experimentation frameworks.#LI-Hybrid
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
-
Sales Orders Specialist
1 day ago
Bethesda, Maryland, United States Brivo Full time $25 - $29SummaryAs a Sales Orders Specialist, you will play a vital role in ensuring a seamless experience for Brivo's customers and partners. You'll be responsible for accurately managing and processing customer orders while collaborating across teams to resolve issues and continuously improve the customer journey. This hybrid position is based at our Bethesda, MD...
-
Scientist II- MCCRP
4 days ago
Bethesda, Maryland, United States The Henry M. Jackson Foundation for the Advancement of Military Medicine Full timeJoin the HJF TeamHJF is seeking a Scientist II to develop and supervise research projects. Investigates the feasibility of applying a wide variety of scientific principles and concepts to potential inventions, products, and problems. Develops new technologies and protocols. This position entails various aspects of laboratory management. The incumbent is to...
-
Scientist II
2 weeks ago
Bethesda, Maryland, United States The Henry M. Jackson Foundation for the Advancement of Military Medicine Full timeJoin the HJF TeamHJF is seeking a Scientist II develop and conduct research projects. Investigates the feasibility of applying a wide variety of scientific principles and concepts to potential inventions, products, and problems. Develops new technologies and protocols.This position will be in support of the Center for Prostate Disease Research (CPDR) within...
-
flex Project Manager, Cobrand Product
1 day ago
Bethesda, Maryland, United States Marriott International Full timeAdditional InformationJob Number Job CategorySales & MarketingLocationMarriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814ScheduleFull TimeLocated Remotely?YPosition Type ManagementPay Range: $40.82-$66.73 per hourExpiration Date: 12/05/2025This is a temporary position.Position SummaryThe Project Manager, Cobrand Product...
-
Staff Accountant II, Merchandise Accounting
24 hours ago
Bethesda, Maryland, United States Total Wine & More Full timeAbout the RoleTotal Wine & More is seeking a Staff Accountant II, Merchandise Accounting to join our Merchandise Accounting team in our Bethesda, MD office. This is an individual contributor role focused on supporting the accurate and timely processing of merchandise-related accounting transactions. In this role, you will be responsible for reviewing...
-
flex Senior Manager, MDS Product Platform Strategy
15 hours ago
Bethesda, Maryland, United States Marriott International Full timeAdditional InformationJob Number Job CategorySales & MarketingLocationMarriott International HQ, 7750 Wisconsin Ave, Bethesda, Maryland, United States, 20814ScheduleFull TimeLocated Remotely?NPosition Type ManagementPay Range: $53.07-$76.49 per hourThis is a temporary position.Marriott Digital Services (MDS) operates as an agency within Global Digital,...
-
Account Executive II, Outbound
4 days ago
Bethesda, Maryland, United States Xometry Full timeXometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing...
-
Managing Vice President, Analytic Product
2 days ago
Bethesda, Maryland, United States Marriott International Full timeAdditional InformationJob Number Job CategoryInformation TechnologyLocationMarriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814ScheduleFull TimeLocated Remotely?YPosition Type ManagementPay Range: $215,700-$382,100 annuallyBonus Eligible: YStock Package: YExpiration Date: 11/28/2025Position OverviewThe Enterprise Data,...
-
Program Manager
1 week ago
Bethesda, Maryland, United States NIH-NCBI Full time $135,000 - $190,000OverviewBlack Canyon Consulting (BCC) seeks a Program Manager to lead a multi-disciplinary team supporting the Department of Defense's Military Community & Family Policy (MC&FP) IT & Cyber Mission Support Services program. The PM will serve as the single point of contact with GSA and MC&FP stakeholders, ensuring technical, cost, and schedule compliance...
-
Bethesda, Maryland, United States Marriott International Full timeAdditional InformationJob Number Job CategorySales & MarketingLocationMarriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814ScheduleFull TimeLocated Remotely?NPosition Type ManagementPay Range: $108,300-$167,000 AnnuallyBonus Eligible: YJOB SUMMARYThe Senior Manager, Product Owner supports Marriott's Reservation Platform...
