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Tech Infrastructure Program Manager

2 weeks ago

Austin, Texas, United States Amazon Full time $114,400 - $205,500
Are you interested in a challenge that will reward your unique blend of strategy and technology skills? Do you enjoy the challenge and ownership that comes from delivering large, cross-functional, AV/IT projects? As a Technical Infrastructure Program Manager (TIPM), you will have the opportunity to play a pivotal role in the future of our infrastructure deployment, to ensure our customers receive the right outcomes. You will have the opportunity to be central in addressing significant business-impacting processes and products.

In this role, you will be responsible for identifying, scoping, and delivering the AV solutions with the agreed success measures, budget, schedule and quality. You will develop and improve processes to deliver standard and non-standard AV infrastructure programs, supporting Amazon's growth in new and existing offices. You will be the primary point of contact within the team and for the cross-function teams, to drive the AV intake and design function successfully.
The right candidate possesses a strong technical background on AV infrastructure, but also knows the core networking elements which represent a requirement to a successful AV infrastructure deployment. The right candidate possesses effective written and verbal communication, program and project management experience. High judgment, ability to influence, and delivering results are essential to success in this role.

Key job responsibilities
The key job functions of the Technical Infrastructure Program Manager are:

Own the identification, scoping, and delivery strategy for the AV solutions in Amazon offices.
Own projects and initiatives having regional impact, including project schedules and milestones.
Effectively manage stakeholders to successfully deliver the agreed scope.
Understand and identify technical obstacles to successfully deliver the designed architecture, identify and mitigate risks.
Assess costs and benefits and maintain financial reporting control.
Manage escalation, anticipate and make tradeoffs and balance business needs with technical constraints.
Clearly communicate project and program status, responsibilities and issues to stakeholders

A day in the life
Reviewing AV requests from customers, ensuring that required information is available to understand the Ask. Working on new designs, collaborating with customers and stakeholder teams, designing AV installations to standards. Removing blockers, and handling customer concerns and escalations. Timely updating of project work through the tracking tool, ensuring that updates are concise, but informative for senior management and customers. Working on cross collaboration projects that need AV expertise and guidance in the AV field.

About the team
About the team
The Corporate Infrastructure Services team (CIS) is part of the IT Services organization that supports all Amazonians at corporate offices. CIS designs, plan, builds, maintains and deprecates the infrastructure in all corporate offices worldwide. This includes running Amazon's corporate campus & building infrastructure worldwide. We are passionate about ensuring our customers receive world class IT Services and making sure they have the best possible experience while working from the office.

Basic Qualifications:
- 3+ years of technical infrastructure management experience
- Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
- Experience with varying scenarios of infrastructure builds
- 2+ Years' Experience of managing cross-functional AV Infrastructure projects.
- 2+ Years' Experience of Managing Enterprise Level AV Services [Support, Design, Hardware Deployment]

Preferred Qualifications:
- 3+ years of working directly with engineering teams experience
- 5+ Years' Experience of Enterprise Level Program Management [leading or operating]
- 5+ Years' Experience of Managing Enterprise Level AV Infrastructure
- Exposure to multiple project management methodologies is a plus.
- Experience with information security, relational databases and cloud computing.
- Experience within complex organizational settings (e.g., geographic dispersion).
- Familiarity with information security, relational databases and cloud computing
- Excellent organization, quantitative, and presentation skills

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,400/year in our lowest geographic market up to $205,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.