General Manager

POSITION SUMMARY

Plan, direct, or coordinate the operations of said location through strategic and tactical direction. Duties

and responsibilities include formulating policies, managing daily operations, and planning the use of

materials and human resources within the location.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable

accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help

enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Oversee the location daily operations and facility management in support of company's growth.
• Review financial statements, sales and activity reports, and other performance data to measure

productivity and goal achievement and to determine areas needing cost reduction and program

improvement.

• Manage staff, preparing work schedules and assigning specific duties.
• Establish and implement departmental policies, goals, objectives, and procedures, conferring with

Executive members as necessary.

• Determine staffing requirements, and interview, hire and train new employees, or oversee those

personnel processes.

• Plan and direct activities such as service promotions, coordinating with other department heads as

required.

• Monitor departments to ensure that they efficiently and effectively provide needed services while

staying within budgetary limits.

• Develop or implement service-marketing strategies, including advertising campaigns or promotions.
• Implement or oversee environmental management or sustainability programs addressing issues such

as recycling, conservation, or waste management.

• Oversee the dispatch coordination of all service departments.
• Other duties as assigned.

POSITION QUALIFICATIONS

Competency Statement(s)

• Business Acumen - Ability to grasp and understand business concepts and issues.
• Decision Making - Ability to make critical decisions while following company procedures.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Leadership - Ability to influence others to perform their jobs effectively and to be responsible for

making decisions.

• Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain

acceptance of a product, service, or idea.

• Responsible - Ability to be held accountable or answerable for one's conduct.
• Reliability - The trait of being dependable and trustworthy.
• Loyal - The trait of feeling a duty to the employer.
• Empathetic - Ability to appreciate and be sensitive to the feelings of others.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
• Coaching and Development - Ability to provide guidance and feedback to help others strengthen

specific knowledge/skill areas.

• Active Listening - Ability to actively attend to, convey, and understand the comments and questions

of others.

• Accountability - Ability to accept responsibility and account for his/her actions.

SKILLS & ABILITIES

Education: High School Graduate or General Education Degree (GED): Required

Bachelor's Degree (four year college or technical school): Required

Experience: 7 plus years of experience in Operations Management

Computer Skills:

Certifications &

Licenses:

Other Requirements:

PHYSICAL DEMANDS

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time hrs/day)

F (Frequently) Position requires this activity from 33% - 66% of the time hrs/day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands Lift/Carry

Stand O

Walk O

Sit F

Manually Manipulate O

Reach Outward O

Reach Above Shoulder N

Climb N

Crawl N

Squat or Kneel O

Bend O

Grasp O

Speak F

10 lbs or less O

Push/Pull

12 lbs or less O

Other Physical Requirements

• Vision (Near, Distance)
• Sense of Sound - Must be able to hear and speak well enough to communicate with

staff/clients.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office

equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Travel is

primarily local during the business day, although some out-of-area and overnight travel may be

expected.

Team Members

Name - Print: Date:

Team Members

Name - Signature: Date:

The company has reviewed this job description to ensure that essential functions and basic duties have been included.

It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It

is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional

functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent

a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the

employee to perform, as the company may deem appropriate