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Technical Subject Matter Expert

6 hours ago

Dallas, Texas, United States FACILITY SOLUTIONS GROUP INC Full time
Job Details Job Location: 90 FSG National Accounts - Dallas, TX 75229

Technical Subject Matter Expert

Job Scope

A Technical Subject Matter Expert can perform all tasks involved with the Service Coordinator III job description.


• Serve as primary in-house support in the area of expertise 

• Assist in developing processes and procedures in the area of expertise

• Perform quality control for work performed by others. Travel not required.

• Participate in root-cause analysis activities involving your area of expertise.

• Provide feedback in area of expertise with strategy in efforts to improve FSG standards

• Other duties as required to support the operation of FSG Leadership and Training &  Development 

• Current on lighting/Development in specific SME applications. 

Subject Matter Expert Types: 

• Lighting  

• Electrical 

• Estimating 

• Energy Management Systems 

• Signage 

 

Qualifications

 Responsibilities: 


• Contributing to the development and verification of technical reference information, including user guides, training manuals, and system requirements. 

• Identifying areas where technical solutions would improve business performance
• Provide input to leadership about the different standards for area of expertise
• Involved in discussions with different customers, as needed, to explain in detail the  scope of work needed 

• Participating and/or leading one-on-one and team sessions with peers, colleagues,  partners, and customers that highlight area of expertise in resolution of business issue(s)

• Developing/delivering/leading FSG strategy workshops internally and externally

• Recognize and develop select customer relationships, conducting ongoing, in-depth analysis of customer long-term service issues, and strategies for customer development

 

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.