Customer Service Representative

2 weeks ago

Mesquite, Texas, United States International Enviroguard Full time

The Customer Service Representative is the face of the company to many of our customers, vendors and business partners. This position assists customers over the phone, in-person and via email and helps them find anything they need. The ideal candidate is a clear communicator, friendly and willing to go above and beyond to help our customers.

Pay rate: $20/hr+

Schedule: Monday through Friday, in-office

Job Description

  • Assist customers in person, over the phone and via email
  • Provide pricing and product information, process orders and provide delivery information
  • Source and process special orders and direct shipments
  • Stay current on product knowledge
  • Resolve discrepancies regarding shipments, receipts or other transactions
  • Recommend process improvements and new customer opportunities to supervisors

Job Requirements

  • 2+ years of customer service experience
  • Excellent verbal and written English language skills
  • Computer literacy and ability to use spreadsheets and software with minimal supervision
  • Strong customer service mindset
  • High level of professionalism
  • Ability to multitask in a fast-paced environment
  • Motivation, dependability, punctuality and organization skills
  • High school degree or GED certificate required

Benefits and Perks

  • Start earning PTO on Day 1. We believe in your work/life balance
  • Four choices in healthcare plans, plus dental and vision options
  • We are an ESOP. If we make money, you make money
  • We match contributions to your 401(k) plan because we believe in your financial future
  • Free life insurance coverage, with the option to add even more
  • We offer short-term disability, long-term disability and additional insurances so you can make sure your family is secure
  • We offer flexible spending accounts for medical care expenses

International Enviroguard is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin or veteran or disability status.

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