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Our vision is both simple and ambitious: to put our drinks on every table.  

We are the leading global independent beverage solutions provider. We serve a broad range of national and international retailers as well as Global, National and Emerging (GNE) brands. Our products are distributed worldwide from our production sites in Europe, North America, and Australia. Although our own branding may not appear on the labels of the beverages we produce, there is a good chance you are reading this while sipping one of our drinks.

Our ambition is to continually improve and it's what keeps us at the top of our game. We are solutions-based. We are innovative.  We seek out new challenges and conquer them.  This is our company ethos, but it's our people's too: Refresco is at the cutting edge of a fast-moving industry because we have passionate people pushing the boundaries of what's best.

Stop and think: how would YOU put our drinks on every table?  

Position Description

The AR Manager, Billing + Deductions is responsible for optimizing cash flow and minimizing financial risk for Refresco Beverages North America (US and Canada). This position leads the Accounts Receivable Billing and Deductions team towards the achievement of key metrics for cash flow (Days Sales Outstanding).  The performance of this process must be accomplished in the manner which is sales supportive, minimizes credit losses and maximizes return on cash through effective deduction and billing management. Requires competency in customer focus, strategic thinking, relationship building and influencing, results focus and inspirational leadership.   This role is integral to maintaining the financial health of the company by ensuring efficient and effective management of accounts receivable processes.  This role involves managing a team of AR Specialists, ensuring timely and accurate invoicing and deduction management activities along with maintaining strong relationships with customers and internal stakeholders for the resolution of AR balances.

Essential Functions:

• Leadership and Team Management: Lead, mentor, develop and motivate AR professionals inclusive of Billing and Deductions Specialists. Set performance objectives and conduct regular evaluations.  Foster a collaborative and high-performing work environment.
• Billing Management: Oversee the entire billing process, ensuring accuracy and timeliness of billing activities.  Develop and implement strategies for efficiencies within the billing processes through the coordination with internal support teams.
• Deductions Management: Manage customer deductions through the resolution of deduction activity.  Lead root cause analysis within the team to analyze deduction trends and implement strategies to minimize them.  Work closely with the Sales and Customer Experience teams to address deduction issues.  Performs root cause analysis to drive proactive solutions to systemic problems. Identifies areas of opportunity to reduce exposure, recommends course of action to achieve reduction.
• Reporting and Analysis: Prepare, analyze and present reports on AR performance, including aging reports, collection and billing rates, deduction trends and AR forecasting.  Analyze AR data to identify areas for improvement and implement corrective actions.  Provide insights and recommendations to Senior Management based on AR metrics.
• Process Improvements: Continuously identify and implement process improvements to enhance efficiency and effectiveness.  Drive improvements to the company's AR policies and procedures, as well as influence improvements to upstream business processes in the company's Order-to-Cash cycle.  Implement best practices and leverage technology to streamline AR operations.
• Communication and Collaboration: Proactive engagement with cross functional leaders to provide visibility and reporting trends pertaining to deductions, engagement on deduction resolutions.  Educates key stakeholders on deductions and claims processes and policies.
• Compliance: Ensure adherence and compliance with company policies and procedures, as well as relevant regulations and internal controls.
• Month End: Lead month-end close procedures and the preparation of bad debt analysis. Perform tests for reserve sufficiency and recommend accounting entries to the allowance for doubtful accounts.
• KPI Management and DSO Improvement: Manage team members KPI and focus on DSO improvement.
• Training: Train and mentor team members on AR processes, systems, and best practices. Review, analyze and evaluate departmental needs/requirements related to business systems and user needs.
• Projects and Initiatives: Lead AR team in cross-functional projects, reporting and process improvement initiatives.

Required Skills and Competencies:

• Strong people leadership and talent development experience
• Experience with high-volume AR operations in a global environment
• Familiarity with SOX compliance and internal controls
• Ability to influence and drive process improvements across the organization
• Proficient in Microsoft Office (Excel/Word, etc.)
• Exemplary interpersonal/customer service skills
• Excellent verbal and written communication skills
• Demonstrated critical thinking and complex analytical skills
• Strong ability to interact effectively and influence at all levels of the organization
• Demonstrated experience partnering with key stakeholders
• Experience leading/implementing process improvements
• Self-starter with a proven track record of multi-tasking abilities
• Ability to adapt to rapidly changing responsibilities and business requirements
• Highly skilled and proficient at verifying financial and/or transactional data
• Strong understanding of financial and operational controls
• Accountability for the performance standards required for a Manager
• Ability to effectively address, resolve and escalate issues
• Ability to adapt to rapidly changing responsibilities and business requirements

Core Competencies Expectations:

• Vision: Actively communicates the direction of the company or department to provide inspiration and context for the day-to-day activities.
• Group Leadership: Guides a group to achieve the defined objectives, ensuring progress, team-spirit and engagement. Leading by example.
• Entrepreneurship: Seeks opportunities and takes the initiative to transform them into business opportunities.
• Working as a team: Works with others towards a joint result, participating and communicating actively, recognizing the different roles in the team and sharing responsibilities.
• Behavioral flexibility: Shows openness to change in terms of attitude and reactions when the situation calls for it.
• Results oriented: Stays focused on the optimal output and results and identifies which steps need to be taken to achieve them.
• Coaching people: Facilitates people development by providing clear behaviorally specific performance feedback and provides suggestions for improvement in a manner that gets the best out of people.

Education and Experience:

• Bachelor's Degree in Business, Accounting or Finance or Associate degree w/5+ years of related experience
• 3-5 years supervisory experience preferred specifically in accounts receivable

Working Requirements:

• Based in Tampa corporate office with minimal travel requirements
• This is an in-office position with 1 day work from home

Competencies:

• Collaborates well with people at all levels of the organization, communicates effectively, resolve conflicts, understands and meets needs of business partners.  Consistently delivers results with an entrepreneurial mindset and demonstrates personal initiative and independent motivation to achieve goals and objectives. Attention to detail and the ability to build interpersonal relationships with clients, peers and management.

A Career with Refresco

Refresco is passionate about empowering leaders who reflect our core values and live by our leadership behaviors. These behaviors encourage effective leadership within the business, and focus on leading courageously, empowering individuals, and driving company growth as one team. Joining our team as a people manager means you'll be encouraged to evolve as a leader who prioritizes the success of both you and your team, to deliver results, whilst bringing your authentic self to work.  

Refresco Beverages US Inc. offers the following competitive pay and comprehensive benefits:

• Medical/Dental/Vision Insurance
• Health Savings Accounts and Flexible Spending Accounts
• Life and AD&D Insurance, critical illness, hospital indemnity, and accident insurance
• Short-term disability and long-term disability
• Pet Insurance
• Legal Benefits
• 401(k) Savings Plan with Company Match
• 12 Paid Holidays
• Vacation Days and Paid Sick Time Off Days
• Well-being Benefit
• Discount and Total Reward Programs

Join Refresco TODAY and enjoy a rewarding CAREER

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Employment agencies that have agreements with Refresco Beverages US, Inc., and have been engaged in a search shall submit a résumé to the designated Refresco recruiter or, upon authorization, submit a résumé to this career site to be eligible for placement fees.  

Refresco Beverages US Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. 

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.