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Receptionist Admin
2 weeks ago
Receptionist– AdventHealth Orlando
Location: 601 EAST ROLLINS STREET, Orlando, 32803
All the benefits and perks you need for you and your family:
Benefits from Day One
Paid Days Off from Day One
Student Loan Repayment Program
Career Development
Whole Person Wellbeing Resources
Mental Health Resources and Support
Pet Insurance*
Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)
Nursing Clinical Ladder Program*
Sign-on Bonus*
Relocation Bonus*
Team Based Nursing Model*
Reimbursement for the NCLEX*
* Nursing or BU specific benefits and perks
Our promise to you:
Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full Time Days
Shift: Thursday 8-4:30pm, Friday 1-9:30pm, Saturday 1-9:30pm and Sunday 8-4:30pm
The role you'll contribute:
Under general supervision, the Administrative Receptionist (known as the "Adventure Guide Captain" at Children's Hospital) is responsible for personally facilitating the appropriate, accurate flow of information and services needed to anyone in/or calling the hospital, in the most expeditious, courteous, professional, and customer service-oriented manner possible, while adhering to the Advent Health Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
The value you'll bring to the team:
• Provides a consistently high level of service and satisfaction to patients and guests focusing on the AH Mission: To Extend the Healing Ministry of Christ; and Vision: To Become a Global Pacesetter Delivery Preeminent Faith Based Healthcare.
• Answers phone using excellent telephone etiquette, and responds to requests in a courteous, professional and efficient manner.
• Promotes a caring work environment – courteous, thoughtful and supportive of co-workers in a strong teamwork environment.
• Uses computer skills to assists guests, patients, and healthcare team with appropriate information.
• Participates in departmental performance improvement initiatives.
• Maintains up-to-date and thorough knowledge of the Main Hospital, Children's Hospital, and/or ancillary locations, as applicable, such as the Medical Plaza, and AHCI, and associated phone numbers.
• Follows all AH Policies and Procedures and utilizes all communication tools, e-mail, Energizers, etc. to remain informed.
• Performs other specialty services and duties as requested to ensure the smooth operation of the entrance/lobby and Patient Experience.
• – Has frequent contact with children, ages 0-17, who are either patients or family members at Advent Health for Children; interacts in an age appropriate manner with the children to help them feel at ease in a hospital environment.
Minimum qualifications:
• Ability to understand guests' needs and respond to them in a proactive, courteous, professional, and efficient manner, as perceived by the customer
• Excellent telephone etiquette and ability to read, write, and speak appropriately in English using good diction, and respond to guests' needs
• Basic computer, typing, and fax machine knowledge
• Ability to recognize, pronounce and find names and telephone/room numbers of patients, personnel, and physicians
• Able to multitask and perform various job responsibilities simultaneously in a highly interactive environment, and provide a positive patient experience for patients, their families, and the community
• Prior customer service experience
Preferred qualifications:
• Fully bi-lingual in English and Spanish, or any of the following languages: Portuguese, Creole, Vietnamese, French, German, Russian, Arabic, and Korean
• Interpersonal/customer service skills/qualities: Positive attitude, warm friendly, approachable, genuinely caring and compassionate, and professional
• Dependable, self- motivated and adaptable to varying work environments
• Formal education in social sciences and/or healthcare
• Customer service management experience
• High school diploma/GED or equivalent education
