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Training and Enablement Program Manager

5 hours ago

Chicago, Illinois, United States Invoca Full time
About Invoca

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capital firms, including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Team

Revenue Enablement works to ensure every customer-facing team is equipped to perform at a high level - consistently, confidently, and in alignment with Invoca's strategic goals. We deliver role-specific, outcomes-driven enablement that accelerates ramp, improves execution, and supports revenue growth and retention across the full customer lifecycle.

About the Role

The Training & Enablement Program Manager serves as the operational backbone of Invoca's Revenue Enablement function — the internal "operating system" powering scalable learning, process execution, and program delivery across GTM. Reporting to the Director, Revenue Training & Enablement, this role drives the tactical rhythm of enablement — owning the related systems, logistics, and execution layer that keeps 200+ GTM team members trained, informed, and high-performing.

This role bridges strategy and execution, ensuring the enablement engine runs seamlessly: from onboarding orchestration and LMS content operations, to program logistics, communications, and metrics tracking. The ideal candidate thrives on organization, cross-functional collaboration, and building structure that scales —making sure the right things happen at the right time.

You Will
Enablement Program Operations
  • Operationalize the enablement roadmap — translating strategy into structured workstreams, deliverables, and measurable outcomes.
  • Maintain the enablement calendar, including onboarding cycles, certifications, workshops, and recurring GTM programs.
  • Own end-to-end logistics for enablement initiatives (e.g., scheduling, communications, stakeholder coordination, reporting).
  • Ensure consistent enablement delivery across Sales, Customer Success, Marketing, and Product functions.
  • Maintain process documentation for enablement operations — templates, checklists, workflows.
Learning Systems & Content Management
  • Manage the LMS and CMS ecosystems (Skilljar, Highspot, or equivalent), including content organization, tagging, version control, and access.
  • Partner with SMEs and managers to build and publish new content (e.g., playbooks, certifications, role-specific learning paths).
  • Maintain and optimize onboarding and everboarding learning journeys across GTM roles.
  • Track content utilization and performance analytics to inform continuous improvement.
  • Own administrative processes for enablement systems — user setup, reporting, and troubleshooting.
Program Measurement & Insights
  • Define and manage enablement metrics and dashboards to track participation, engagement, certification progress, and business impact.
  • Leverage data to identify skill gaps, training needs, and areas for reinforcement.
  • Report key insights to leadership and stakeholders on the impact and ROI of enablement programs.
Cross-Functional Execution
  • Partner with RevOps, RevTech, and Product Marketing to align enablement efforts with evolving business needs.
  • Serve as the operational liaison between Enablement and the broader GTM org — ensuring clarity, consistency, and follow-through on enablement initiatives.
  • Support key GTM events, including annual Kickoff, Connect sessions, and enablement workshops.
You Have
  • 5+ years of experience in enablement, training operations, program management, or a similar GTM support function — ideally in a B2B SaaS environment.
  • Demonstrated ability to operationalize programs and manage complex cross-functional initiatives.
  • Experience with LMS/CMS tools (e.g., Skilljar, WorkRamp, Highspot, Seismic).
  • Familiarity with CRM and GTM systems (Salesforce, Salesloft, Gong, ZoomInfo).
  • Advanced organizational and project management skills — comfortable managing multiple moving parts under tight timelines.
  • Strong analytical skills and attention to detail; able to interpret data and translate insights into action.
  • Exceptional communication and relationship-building skills across all levels of the organization.
  • Bias for action — self-starter with a "get it done" mentality and strong ownership mindset.
  • Flexible, agile, and able to navigate ambiguity with composure.
Salary, Benefits & Perks:

At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include:

  • Flexible Time Off (FTO)- Invoca encourages a work-life balance for our employees. We also offer 16 paid holidays, Compassionate Leave, volunteer time, and more.
  • Healthcare - Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
  • Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
  • Stock options - All employees are invited to ownership in Invoca through stock options.
  • Employee Assistance Program - Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
  • Paid Family Leave - Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
  • Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
  • Sabbatical - We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
  • Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
  • Position Base Range - $94,000-$115,000 / plus bonus potential
DEI Statement

We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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