Client Services Intake Specialist

1 week ago


Indianapolis, Indiana, United States Home Repairs for Good Full time

About Us:

Home Repairs for Good is a nonprofit organization in Indianapolis providing home repairs to low-income older adults and individuals with disabilities who own their own home.

Position Description:

This role visits homeowners and walks them through an intake form for vetting purposes. This process helps determine eligibility for the homeowner and for their project to be accepted for Home Repairs for Good's free home repairs. Through an interview-like conversation, the intake specialist will fill out the necessary form, gather income documentation, waiver, other eligibility requirements as needed, and when able, photograph the home repair need(s). Data entry, photographing documents to upload into our database, and calling homeowners to schedule a vetting time through our phone system app are all elements of this role.

Job Duties

  • Call and speak to homeowners, schedule vetting visits
  • Travel to homeowners homes with your own vehicle
  • Meet with homeowners and confirm qualification documents
  • Walk homeowner through repair process and expectations
  • Document needed repairs, signed waiver and income eligibility documents
  • Enter vetting form into CRM system

Qualifications:

  • Valid Driver's License
  • Good Communication skills
  • Comfort with using a tablet or laptop
  • Comfort using your smart phone with multiple apps
  • Good typing skills
  • Reliable phone
  • Reliable transportation

Benefits Include

  • Discretionary Time-Off
  • Mileage reimbursement
  • Company tablet
  • Flexible schedule
  • Flexible work environment

Reports to: Program Manager, Client Services

Job Type: Part-time

Pay: $ $22.00 per hour

Expected hours: 25 per week

Benefits:

  • Flexible schedule
  • Paid training

Work Location: In person



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