Client Service Specialist

2 weeks ago

Indianapolis, Indiana, United States Hylant Full time
The Opportunity:   The Client Service Specialist (CSS) position will consistently and effectively develop, enhance, and solidify relationships with the service team by providing exceptional service in accordance with Hylant standards.  The CSS role will provide a high level of quality support to the Client Service Managers (CSM) and Client Executives (CE) in the Real Estate Vertical and the handling of the team accounts.   In the CSS capacity, the employee will continue to grow and develop insurance surety knowledge in a professional and reliable manner.    Are You A Match?   The  Client Service Specialist will work hybrid based out of one of our  offices and needs to have exceptional communication skills, relationship development, and the ability to effectively multi-task.  The successful applicant will be a self-directed team player and is driven by prompt, accurate, and thoughtful service to clients.    In This Role You Will Execute On:
  • Providing prompt, accurate, and thoughtful service to Commercial team members and insurance carriers.
  • Consistently responding to internal and external inquiries within 24 hours of when they are received.
  • Master and executing on the daily servicing and processing for clients within EPIC (Agency Management System)
  • Working closely with CSMs on renewals and remarketing tasks including but not limited to: preparation of applications, negotiations with underwriters, obtaining quotes, creating proposals, monitoring stats, and follow-up with client in conjunction with the Alternative Marketing Workflow.
  • Ensuring support of the Client Engagement Strategy (including scheduling, creating of documents, documentation in EPIC, etc.)
  • Continuous improvement of professional skills, industry knowledge and key relationships.
  • Provide backup support for other team members in times of absence. 
In This Role You Will Need:
  • Property & Casualty licensing in good standing
  • 2+ years of insurance service experience
  • Excellent customer service, time management and communication skills
  • Strong verbal and email communication skills and knowledge of when to utilize one over the other
  • Self-directed team player work style
  • Passion around client management, problem solving and strategic planning
  • Discipline, organized and efficient, effective at time management
  • Ability to handle multiple projects at the same time effectively
  • A high level of accuracy and a strong attention to detail are a must for success in this role 
  • Adherence to Hylant Core Values – Family, Hard Work, Honesty, Respect, and Empathy 
Why Hylant?    A multi-year recipient of Best Places to Work in Insurance, Hylant is a full-service insurance brokerage with 22 offices in eight states. Since the founding of our family-owned business over 90 years ago, we made a promise to strengthen and protect the businesses, employees and communities of our client family by embracing them as our own. We're more than an insurance brokerage firm and you're more than a client, employee or neighbor. You're family. And that's just the way we treat you.   Hylant is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, marital status, sex, age, color, religion, national origin, Veteran status, disability or any other characteristic protected by law. If you have a disability or special need that requires accommodation, please let us know. Hylant participates in E-Verify.

#LI-Hybrid 

  • Client Services Specialist

    7 days ago

    Indianapolis, Indiana, United States GERONIMO HOSPITALITY MANAGEMENT GROUP LLC Full time

    :STEP INTO THE BIG LEAGUESGeronimo Hospitality Group ain't your normal work environment. We are a collection of award winning boutique hotels, restaurants and clubs with cool people who believe THE STATUS QUO SUCKS and we do everything we can to live by that motto. At Geronimo Hospitality Group, we don't raise the bar. We are the bar. We create destinations,...

  • Client Services Intake Specialist

    7 days ago

    Indianapolis, Indiana, United States Home Repairs for Good Full time

    About Us:Home Repairs for Good is a nonprofit organization in Indianapolis providing home repairs to low-income older adults and individuals with disabilities who own their own home.Position Description:This role visits homeowners and walks them through an intake form for vetting purposes. This process helps determine eligibility for the homeowner and for...

  • Bilingual Client Intake Specialist

    2 weeks ago

    Indianapolis, Indiana, United States The Law Firm of Fatima Johnson Full time $60,000 - $70,000 per year

    The Law Firm of Fatima Johnson, an Immigration firm located in Indianapolis, is seeking a full-time Bilingual Client Intake Specialist to join our team The ideal candidate must be able to present a friendly and professional first impression to clients and work with minimal supervision in a fast-paced environment.Culture of our Firm:The business and social...

  • Client Development Specialist

    2 weeks ago

    Indianapolis, Indiana, United States Perfection Group Inc. Full time $40,000 - $60,000 per year

    Perfection Group has an exciting position available for a Client Development Specialist to support our North Region sales team in Indianapolis, IN. This is an introductory opportunity to a full-time sales representative positionWe offer Top of the Line Benefits & Competitive Pay:Employer paid medical for single planDental & Vision plansLife InsuranceEmployer...

  • Client Engagement Specialist

    4 days ago

    Indianapolis, Indiana, United States One View Full time

    Job DescriptionWe need results-driven people who can significantly impact a dynamic technology company full of opportunities. Consider the strength of a smaller employer, one that will value your contributions, one where your contributions will have a significant impact. We are looking for a highly competent individual who thrives in a challenging,...

  • Store Customer Service Specialist

    2 weeks ago

    Indianapolis, Indiana, United States Sherwin-Williams Full time $50,000 - $70,000 per year

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...

  • Client Service Associate

    2 weeks ago

    Indianapolis, Indiana, United States PNC Full time $40,000 - $60,000 per year

    Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the...

  • Client Services Coordinator

    7 days ago

    Indianapolis, Indiana, United States Red Envelope Consulting Full time

    Full-time Description Are you an organized communicator who thrives in a fast-paced environment? If so, our client is seeking a motivated and detail-oriented Client Services Coordinator to join their team As a Client Services Coordinator, your responsibilities will include managing phone communications, scheduling jobs, coordinating field staff, and...

  • Client Service Associate

    2 weeks ago

    Indianapolis, Indiana, United States PNC Full time $60,000 - $80,000 per year

    Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the...

  • Retail Store Customer Service Specialist

    2 weeks ago

    Indianapolis, Indiana, United States Sherwin-Williams Full time $30,000 - $40,000 per year

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...