Technical Account Manager

2 weeks ago

Austin, Texas, United States Miro Full time
About the Team

The Professional Services organization at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. Our team of strategic advisors, onboarding experts, and technical account managers work side-by-side with customers to transform how they collaborate, build, and innovate—powered by agentic AI and Miro's world-class platform.

About the Role
We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximize the business value of their investment in Miro. As a TAM, you will act as a fractional strategic advisor—guiding customers through workflow optimization, driving AI-powered adoption, and embedding Miro into their innovation operating models to secure long-term value and partnership.

TAMs are key players in evolving how the world's most innovative companies Discover, Define, and Deliver new products and services. Operating with a high degree of autonomy, you will combine product knowledge, strategic insight, technical fluency, and change management expertise to drive measurable outcomes for your customers. 
What you'll do
  • Workflow Optimization
    • Guide customers in designing and evolving workflows across the Discover–Define–Deliver innovation lifecycle
    • Recommend integration strategies and automation opportunities that drive alignment, speed, and business value
    • Provide guidance on embedding Miro into the customer's existing systems and ways of working
  • Technology Optimization
    • Monitor platform health, engagement, usage patterns, and feature adoption
    • Deliver proactive, insight-driven recommendations to deepen adoption of Miro's core and emerging AI capabilities
    • Assess the customer's technical landscape to identify opportunities to consolidate tools and harmonize Miro with other widely used platforms
  • Change Management & Scaling
    • Equip internal champions with strategies to scale adoption across departments, regions, and teams
    • Support customer Centers of Excellence (CoEs) with guidance on best practices, governance, and deployment at scale
    • Navigate organizational change to help Miro become a strategic pillar in innovation initiatives
  • Strategic Alignment & Continuous Improvement
    • Collaborate with Customer Success Managers to co-facilitate impactful Quarterly Business Reviews (QBRs), showcasing progress against business goals and demonstrating tangible ROI
    • You will provide robust adoption reporting and business outcome analytics, influencing customer strategy and reinforcing the value that underpins renewals and growth opportunities
    • Provide adoption reporting and business outcome analytics to inform ongoing strategy
What you'll need
  • 5+ years in consulting, technical account management, customer success, or similar roles in enterprise SaaS
  • Strong technical fluency: familiarity with APIs, integrations, and enterprise IT ecosystems
  • Proven ability to lead workflow optimization, platform adoption, and change management initiatives
  • Expertise in platform analytics to drive data-informed decisions and continuous improvement
  • Skilled at facilitating executive-level discussions and cross-functional workshops
  • Familiarity with collaboration tooling and product/service development workflows is a plus
  • Highly proactive, strategic thinker with a strong customer outcome orientation, capable of operating independently and navigating ambiguity
  • Willing to travel to customer sites up to 25% 
What's in it for you
  • 401k matching + Competitive equity package
  • Excellent Medical, Dental and Vision health benefits
  • Fertility & Family Forming Benefits
  • Flexible time off
  • Lunch, snacks and drinks provided in the office
  • Wellbeing benefit and WFH equipment allowance
  • Annual learning and development allowance to grow your skills and career
  • Up to $2,000 of charitable donation matches each year

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