CFS Operations Manager

Salary: $74,923 - $97,246 + eligible for bonus program

The CFS Manager is responsible for overseeing and managing the day-to-day operations of the Container Freight Station (CFS). This role ensures efficient and compliant warehouse operations, maintains customer satisfaction, supports process improvements, and ensures full regulatory and safety compliance.

· Oversee daily operations at the CFS to ensure a smooth, customer-focused workflow.

· Monitor, assign and manage adequate staffing levels to ensure quality operations and to manage labor costs in line with operational goals.

· Collaborate with cross-functional teams and customers to ensure efficient and responsive services, including local SCO.

· Ensure all operational processes and SOPs are up to date, effective, and adhered to by staff.

· Lead and participate in operational safety efforts.

· Maintain and improve training manuals and materials; ensure staff are adequately trained and compliant.

· Use data analysis and reporting tools to track KPIs, manage dashboards, and optimize workflows.

· Oversees regular inventory and stock reconciliation, including Import and Export Stocklist(s).

· Lead daily and weekly operations meetings to align the team and address emerging issues.

· Develop, assign, and monitor staff performance targets; support ongoing team engagement and talent development.

· Adhere to TSA-regulated and US CBP-compliant operations and particularly in bonded areas.

· Maintain shift handover processes, accurate documentation, and SOP compliance.

· Champion continuous improvement through Kaizen principles.

· Manage and coordinate all inbound and outbound CFS activities, including cargo receiving, segregation, deconsolidation, storage, and dispatch.

· Bachelor's degree in logistics, supply chain management, Business Management, or a related field.

· 6–8 years of experience in warehouse or freight station operations, with a minimum of 4 years in a managerial or supervisory role.

· OSHA, TSA. Or CBP-related certifications are preferred.

· Proven ability to lead diverse teams in a high-pressure environment.

· Proficiency in freight forwarding software (e.g., CargoWise, Descartes, or similar) and Microsoft Office Suite.

· Excellent communication, problem-solving, and decision-making skills.

· Understanding of TSA regulations and bonded warehouse operations.

· Strong knowledge of warehouse operations including cargo handling and customs compliance.

Essential Job Functions

· Skilled in data management, KPI analysis, and reporting.

· Effective communication and presentation skills for engaging internal and external stakeholders.

· Experience with logistics systems and software

· Strong organizational, planning, and problem-solving abilities

· Ability to lift up to 50lbs

· Ability to operate a forklift

· Ability to identify operational risks and improvement opportunities.

· Capable of working in a high-pressure, dynamic logistics environment.

· Ability to work flexible hours to accommodate international time zones and 24/7 operations.

· Ability to work in an office environment majority of the time.

· Complete and assist with the completion of assigned tasks/projects in a timely manner.

· Comply with all Company policies and procedures

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits

Yusen offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month following start date
• 401k with a company match
• Standard 10 days PTO 
• Eligible for bonus plan
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

About Yusen Logistics (Americas)

Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice.

Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.

Los Angeles County Only: Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage.