Manager Quality Patient Safety

Job Title & Specialty Area: Manager Quality Patient Safety

Department: Quality Patient Safety

Location: Trinity Towers (This position provides system wide support)

Shift: Day, Mon - Fri

Job Type: On-Site

Why Children's Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary:

Assumes the daily organizational management of the quality and patient safety program that is focused on reducing variation, reducing risk and improving quality. Using a data-driven approach, identifies opportunities for risk mitigation as well as improvements that are aligned with ongoing strategic initiatives. Duties may include supervision of: quality improvement projects/teams, adverse event investigations including patient complaints / grievance investigations and/or safety culture initiatives. Maintains the event reporting system and associated data in collaboration with Data Intelligence Group (DIG). Uses event reporting data to track and monitor trends across the organization for improvement. Collects, reviews, and analyzes data from a variety of sources (event reports, benchmarking, etc.) to identify opportunities for improvement from a quality and/or patient safety standpoint. Manages Quality and Patient Safety staff in their day-to-day performance. Ensures project, investigation, department timelines, and goals are met. Works collaboratively with Accreditation, Legal /Risk, Infection Prevention and Control, as well as other departments and leaders to ensure effectiveness of overall quality program.

Responsibilities:

• Accountable for the Quality and Patient Safety program
• • Has detailed understanding and can skillfully use the techniques of system design, reengineering, project management, data driven quality improvement science, outcomes measurement, and statistical analysis.
• • Systematically applies and teaches the science of quality improvement, safety, and project management to achieve results on time and within budget. Is results and outcomes oriented.
• • Has detailed understanding of cause analysis methodology for all event investigation types.
• • Manages the organizational safety culture program.
• • Collaborates with organizational leaders to improve scores on all quality and patient safety indicators.
• • Interprets and presents findings from work teams to appropriate committees of the hospital and medical staff.
• • Assures that improvement and patient safety activities are documented and reported within the organization and externally as appropriate.
• • Mentors, grows, and develops staff including succession planning.
• Assist Director/ Senior Director with development of strategy and vision for Quality and Patient Safety initiatives
• • Develops Quality and Patient Safety education programs for staff and medical staff.
• • Facilitates the development of service line specific Quality and Patient Safety programs.
• • Participates in a national network of Patient Safety professionals, sharing best practices, tools and materials while participating in ongoing communication activities and capacity-building peer exchanges.
• • Presents and discusses quality indicators and/or event investigations to/with physician leadership, Quality and Patient Safety, senior leaders, and staff.
• • Communicates with internal and external customers.
• Professional Development of Self/Leadership team/Staff
• • Provides coaching on patient safety/quality improvement methodology and indicators for leadership team.
• • Participates in educational development and professional organization for self/encouragement of staff participation.
• • Develops and presents education topics for hospital and national activities (E.g.-lectures/posters).
• • Oversees staff education programs related to Quality and Patient Safety initiatives.
• • Encourage evidence based research and practice.

WORK EXPERIENCE

• At least 7 years experience in a healthcare or clinical environment required
• At least 5 years leadership experience or equivalent preferred

EDUCATION

• BSN required
• Graduate or professional work or advanced degree; or equivalent experience preferred

LICENSES AND CERTIFICATIONS

• Registered Nurse preferred
• Professional certification in healthcare Quality /Patient Safety 1 Year preferred

JOB PROFILE

• Typically manages professional staff and/or team leaders over multiple teams
• Typical span of control: Administrative 8-10, Clinical 10-13, Support Services 11-13; e.g. Admin: Fin, IT, Legal, HR, Public Affairs; Support Services: EVS, Security, Engineering, Food Services.
• Accountable for the performance and results of a team or multiple teams within own discipline
• Adapts unit plans and priorities to address resource and operational challenges
• Provides guidance, coaching, and feedback to team leaders on effective management techniques
• Makes employment decisions for the team, seeking direction from more senior leaders on more complex situations
• Decisions are guided by policies, procedures, and functional priorities; receives guidance from a higher-level manager on high-impact decisions
• Monitors quality metrics and changes in practice that impact clinical, financial, or operational outcomes and develops action plans to address areas for improvement
• Provides guidance to others as needed for non-routine and/or complex problems/situations
• Monitors and manages a budget for defined area of responsibility

MANAGEMENT SKILLS

• Ensure that the customer perspective is a driving force behind business decisions and activities; craft and implement service practices that meet customers' and own organization's needs.
• Develop and use collaborative relationships to facilitate the accomplishment of work goals.
• Take prompt action to accomplish objectives; take action to achieve goals beyond what is required; be proactive.
• Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self impose standards of excellence rather than having standards imposed.
• Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children's Health a place where everyone can contribute.

Holistic Benefits – How We'll Care for You:

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.