Georgia Housing Voucher Program Support Specialist

Additional Information

• Agency Logo:
• Requisition ID: ADM0J70
• Number of Openings: 1
• Shift: Day Job

Job Title: Georgia Housing Voucher Program Support Specialist - Atlanta
Pay Grade: G- max salary for this position is $50, We cannot guarantee what amount would be offered if an offer is made. Offers amounts are based on education and years of relevant experience.

Workplace: Hybrid. 1-3 days in office per week.

Travel: Less than 5%
Job Summary:

The GHVP Program Specialist serves under the direction of the Office of Supportive Housing Assistant Director and supervision of the GHVP Program Manager. This position is the front line for ensuring that the Georgia Housing Voucher Program (GHVP) operates efficiently and with accuracy, supporting hundreds of households across the state. The GHVP budget exceeds $27M and is dedicated to helping individuals experiencing homelessness and living with a psychiatric disability find and maintain safe and stable housing in the community.

This position is responsible for duties including, but not limited to, the following:

• Provide customer service and respond to inquiries by email and phone from regional field office staff, providers, property owners, program applicants, and current program beneficiaries.

o Reviewing, responding to, escalating, and routing to various offices the customer requests received via Customer Relationship Management (CRM) software (ZenDesk).

o Ensuring the Office of Supportive Housing and its programmatic related staff in other offices respond to requests in a timely manner and escalate when a backlog is occurring.

• Contact provider staff or DBHDD regional staff to request documents as needed to meet program guidelines for accuracy and completeness.
• Managing accounts payable using accounting/billing software and other programs as required.
• Handling accounts payable for separate entities and vendors that make up the GHVP system, including property owners and provider agencies with which DBHDD contracts.
• Establishing and maintaining relationships with new and existing housing providers.
• Ensuring accounts are paid in a timely and accurate manner while adhering to departmental procedures.
• Processing invoices for payments.
• Processing transactions and performing financial duties such as account maintenance, recording entries, and reconciling accounts
• Managing specific payment processes including:

o Reviewing of information submitted when an individual has a voucher issued to confirm accuracy and request corrections if needed. Client information is processed and entered into payment system in order to authorize them for the Bridge Funding Program.

o Authorizing the property owner to receive payment. Reviewing and verifying the received documentation, circling back with entity if further information is needed, then entry of information and documentation.

o Researching landlords when payment issues arise to make corrections, reconcile payments, initiate payments, or take whatever corrective action is required.

o Review of large application packets submitted by providers on behalf of individuals. Includes review of all documents for accuracy, errors, or missing information/documents. Communication with regional office and provider if corrective information is needed. Conducting of quality assurance regarding the programmatic standards to ensure that standards are not violated.

o Researching inquiries to resolve customer requests coming in via ZenDesk.

o Managing monthly process of reviewing expiring lease report and taking proactive measures to address expirations, process any termination documents before payments are issued, and to issue extensions for accounts where deemed appropriate.

o Process new lease information, renewals, income changes, change in landlord or owner information, and terminations. Manage landlord W-9/IRS documents.

o Process monthly authorizations and claims for rental payments, terminations and adjustments.

o Assist with weekly processing on rental payments that must be mailed to landlords to prevent eviction.

• Reporting responsibilities include:

o Use of digital portals to pull down reports as needed for review and analysis.

o Review of monthly summary to ensure all identified documents have been uploaded in preparation for payment processing.

• Performs a variety of specialized clerical and administrative support functions including data entry and document processing.

o Ensure detailed record keeping of client records.

• Other duties as needed.

Necessary Skills:

• Strong customer service orientation. Enjoys problem solving and helping others.
• Excellent communication skills.
• Highly organized and attentive to detail.
• Ability to meet deadlines and balance multiple priorities.
• Comfortable using and learning new technology.
• Adaptability to change.
• High level of comfort with Microsoft Excel and working with spreadsheets.
• Competency and experience with financial/accounting software systems and/or housing management systems.
• Ability to review and interpret general accounting ledgers.

Preferred Qualifications:

• At least four years of experience in the areas of accounts payable, finance, or billing, and/or housing program management.
• Experience in customer service.
• Bachelor's degree or higher.
• Competency with payment and billing software, or other accounting tools.
• Experience working in housing program administration.
• Experience working with housing management systems (e.g. Yardi)
• Experience working in supportive housing services or community mental health services serving individuals experiencing homelessness.
• Experience in medical billing.

For benefits information, please visit:

Employment Requirements

To ensure the safety and wellbeing of our employees, individuals and communities we serve, certain positions within DBHDD may require evaluations, vaccinations, professional licensure and certifications. Licenses must be current and enable providers to practice within the State of Georgia.

The following are a listing of evaluations and vaccinations that may be required for employees, including those not involved with direct care:

• Drug Screening
• TB Evaluation

• Annual Influenza*

• Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

DBHDD is an Equal Opportunity Employer

It is the policy of DBHDD to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

FOR THIS TYPE OF EMPLOYMENT, STATE LAW REQUIRES A NATIONAL AND STATE BACKGROUND CHECK AS A CONDITION OF EMPLOYMENT.

High school diploma/GED and three (3) years of job-related experience; or one (1) year of experience required at the lower level Admin Assistant 1 (GST050) or position equivalent. .

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