department specialist

2 days ago

Houston, Texas, United States Tootsies Inc Full time
   

Essential Duties & Responsibilities:

  • Greet and acknowledge all customers, ensuring a positive shopping experience, and maintain the highest degree of customer service every day. Develop and foster positive relationships with customers to ensure repeat business.
  • Assist customers and stylists by utilizing extensive knowledge of department merchandise, including fit, styling, and trends.
  • Ability to balance multiple customers in a fast-paced environment.
  • Maintain a strong and active presence on the sales floor. Ensure presence on the floor during peak sales hours of 11 a.m.–4 p.m., consistently driving business.
  • Educate stylists by conducting product knowledge meetings, providing pictures of new receipts, and sharing updates on best sellers and trends.
  • Drive trunk show sales for assigned departments.
  • Collaborate with the management team to identify opportunities to increase sales (i.e., events, focus days, selling contests).
  • Assist with styling, fittings, and presentations for in-store and off-site events.
  • Assist stylists with pulling stock and locating merchandise.
  • Timely assimilation of new merchandise onto the sales floor with correct tagging and worked into back stock areas. Maintain inventory and stockroom organization.
  • Track monthly sales plans of assigned departments. 
  • Provide Front Desk/POS backup and support as the needs of the business dictate.
  • Follow up and complete Slack requests in a timely manner.
  • Completion, accuracy, and timeliness of markdowns, transfers, and RTVs.
  • Ensure consistent company email communication and follow-up.
  • Ensure the department is clean, neat, and organized; adhere to merchandising and presentation standards.
  • Maintain professional and supportive relationships with fellow team members, providing backup sales and support as the needs of the business dictate.
  • Maintain a fashionable and daily-styled personal appearance.
  • Assist with recurring physical inventory
  • Additional responsibilities may be added as the needs of the business evolve.

Qualifications:

  • 3+ years previous retail experience in a luxury environment preferred.
  • Experience in working in a commissioned environment preferred.
  • Experience in building clientele. 
  • Excellent organizational skills and ability to prioritize tasks.
  • Highly motivated and results driven.
  • Excellent communication skills
  • Ability to direct and resolve customer service issues, etc.
  • Basic computer skills.
  • Ability to work store events, varied hours/days, including nights, weekends as needed.

Physical Demands:

  • Speaking/Hearing:  Ability to communicate information to customers.
  • Standing:  Remain upright on feet for sustained periods of time.
  • Walking:  Ability to move throughout the store.
  • Flexibility including bending, stretching and lifting.
  • Ability to lift up to 30 pounds, ability to move/carry product.
  • Visual acuity to perform an activity such as viewing a computer terminal.
  • Use of hands and fingers to handle or feel.

Education:

  • High School education or equivalent.

Tootsies is an Equal Opportunity Employer. 

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