Customer Service Representative

2 weeks ago

Santa Ana, California, United States TPMS, Inc. Full time $48,000 - $96,000 per year

Overview

The Customer Service Representative (CSR) plays a key role in coordinating and tracking work orders for multiple homeowner associations (HOAs). Acting as a central point of contact, the CSR works closely with property managers, vendors, and homeowners to ensure timely and accurate service request handling. This position requires excellent communication, organization, and follow-through to maintain smooth operations and deliver high-quality service to HOA communities.

Duties

  • Receive, enter, and track work orders and service requests from homeowners and property managers
  • Communicate with vendors to schedule, update, and follow up on maintenance and repair work
  • Monitor open work orders to ensure timely completion and escalate delays as needed
  • Serve as the primary contact for homeowners regarding maintenance-related inquiries and updates
  • Collaborate with property managers to provide status reports on open and completed work orders
  • Document all homeowner and vendor interactions accurately in the property management system
  • Assist in prioritizing maintenance issues based on urgency, community impact, and manager direction
  • Ensure compliance with HOA policies and procedures when processing service requests
  • Respond to emails and phone calls promptly and professionally, maintaining a high level of customer service
  • Support Company with other administrative tasks such as but not limited to: answering phone calls, coordinating clubhouse rentals, and maintenance of amenity (garage, pool, gates, etc.) keys for homeowner associations

Experience

  • 1+ years of experience in customer service, maintenance coordination, or property/HOA management support preferred but not required (we are willing to train for the right person)
  • Familiarity with work order systems or property management software also preferred but not required
  • Strong organizational skills with the ability to track multiple tasks, requests, and follow-ups simultaneously
  • Excellent communication skills (written and verbal) for interacting with homeowners, vendors, and internal teams
  • Ability to prioritize and manage time effectively in an ever-changing company culture
  • Detail-oriented with strong data entry and recordkeeping abilities
  • Proficient in Microsoft Office (Outlook, Word, Excel); able to quickly learn new systems
  • Problem-solving mindset with a proactive approach to issue resolution
  • Team player who can collaborate well with property managers and support broader HOA operations
  • Bilingual (English/Spanish) is a plus

Job Type: Full-time

Pay: $ $24.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Health insurance

Work Location: In person

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