Customer Service Representative

3 days ago

Santa Ana, California, United States Edge Branding Inc. Full time $35,000 - $46,000

Customer Service Representative

Are you somebody that can offer exceptional customer service to each customer you meet? Do you have an interest in the event marketing sector/Customer Service? Would you thrive in a fast-paced professional, target-driven environment?

Due to continued business growth, Edge is keen to recruit a Customer Service Representative to assist with new business sign-ups at our retail event spaces. This is an exciting opportunity to join a growing organization & an established team within our Marketing events team as a CSR.

Benefits:

  • Competitive salary paid weekly (typically between $35,000 - $46,000 + bonuses)
  • Central Santa Ana location
  • An excellent social calendar for those who wish to attend including team nights out, team building days, attendance at black tie events, sporting events, meals, and much more
  • Paid training plus ongoing support from industry leaders
  • Significant scope for career development

Requirements:

As there is no experience necessary for this role all that we ask is that candidates have the following - everything else we can (and will) train

  • A can-do attitude and excellent customer service skills
  • The willingness to go the extra mile for our customers & clients
  • To be responsible and reliable
  • The ability to be flexible
  • To enjoy working in a fast-paced, varied environment, hitting targets, and meeting deadlines
  • To work well in teams and take pride in a job well done

Responsibilities:

  • Work with customer service representatives, sales associates, and the events team to generate sales leads at our events
  • Providing excellent service to customers
  • Face-to-face customer service and sales presentations at retail event sites
  • Basic customer service, public relations, and promotional marketing conducted at our private site events
  • Customer engagement, qualification, acquisition, and retention
  • Learning and applying new sales and customer service techniques
  • Expanding your comfort zone and making on-the-spot decisions
  • Complete sales transactions as necessary
  • Generate sales leads at our events
  • Assist with the setting up of retail events
  • Stay up to date on our client's product knowledge through our paid in-house training
  • Maintain updated records of training curricula and material

Next Step to Be Considered:

If you think you would be a good fit, CLICK THE APPLY BUTTON TODAY Send your resume or a link to your LinkedIn profile. A member of our hiring team will be in touch with you to discuss your suitability for the role over the coming days.

Interview process: The initial interviews will be carried out via Zoom; however all candidates are required to commute to the office in Santa Ana each day should they be successful in the role.

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