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Head of Product Design

3 weeks ago

Remote, Oregon, United States Fetch Full time

What we're building and why we're building it. 

Every month, millions of people use America's Rewards App, earning rewards for buying brands they love, and a whole lot more. Whether shopping in the grocery aisle, grabbing a bite at the drive-through or playing a favorite mobile game, Fetch empowers consumers to live rewarded throughout their day. To date, we've delivered more than $1 billion in rewards and earned more than 5 million five-star reviews from happy users. 

It's not just our users who believe in Fetch: with investments from SoftBank, Univision, and Hamilton Lane, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.

At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don't need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what's next, with us.  Ranked as one of America's Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.

Fetch is an equal employment opportunity employer.

The Role:

Fetch is seeking a Head of Product Design to elevate our design culture, unify our brand and product experiences, and lead a multidisciplinary team shaping products millions of people love to use every day.

This is a role for a design executive who thrives at the intersection of strategy, craft, and leadership, someone ready to define and drive the design vision across product, brand, and experience.

You'll lead a growing design organization spanning design for the Fetch app and enterprise tools, UX research. You'll work closely with Product, Engineering, Data, Marketing, Sales, QA, and Support to deliver world-class experiences that deepen engagement and loyalty through all brand touchpoints.

What You'll Do:

Design Leadership

  • Lead and inspire Fetch's growing design organization across consumer and enterprise teams
  • Grow and increase the impact of UX research, growing confidence in product and design decisions
  • Define and evolve the long-term design vision and operating model across every surface from our consumer app to enterprise tools and future products
  • Foster a culture that balances creative ambition, beauty, and usability with measurable impact to topline company goals

Strategy & Collaboration

  • Partner with Product, Data, and Engineering to define user-centered strategies that drive growth, engagement, and delight
  • Align UX research with the data analytics org to deliver powerful qualitative and quantitative insights that drive action
  • Collaborate closely with Marketing, and Sales/GTM teams to ensure cohesive storytelling and consistent brand expression across all touchpoints
  • Champion design thinking and user-centered decision-making throughout the company
  • Shape design's influence at the executive level, ensuring it plays a central role in Fetch's product and business strategy

Team Growth & Mentorship

  • Develop and mentor emerging leaders, fostering a culture of inclusivity, curiosity, and excellence
  • Create an environment where designers feel empowered to experiment, innovate, and grow their craft
  • Scale and structure the design organization for long-term success, including hiring strategy, career development, and org design

Execution & Excellence

  • Raise the bar for product design, interaction design, and research quality across the Fetch ecosystem
  • Ensure design systems and processes enable speed, scalability, and consistency across teams
  • Advocate for the user and the value of great design in every conversation, from feature reviews to executive planning
  • Deliver a world-class app experience, firmly positioning Fetch as best-in-class, regardless of industry comparable

Who You Are:

You're a design executive with the vision and experience to scale an award-winning product design team within a high-growth environment. You bring both taste and rigor, a designer's eye and a leader's mind.

Minimum Qualifications:

  • 15+ years of experience in product design, with 7+ years in design leadership 
  • Experience in consumer technology, ideally within high-frequency engagement categories like gaming, fitness, social, music, or learning
  • Experience integrating ads or monetization seamlessly into product experiences 
  • Proven success designing for mass-market audiences with strong brand equity
  • A track record of building, mentoring, and scaling high-performing design teams
  • Deep understanding of design systems, UX strategy, and design research practices
  • Experience integrating AI tooling into workflows for impact; including research, asset design, prototyping, and analysis
  • A portfolio (yours and/or your team's) that demonstrates exceptional visual polish and strategic clarity
  • Excellent communication skills and a collaborative spirit that bridges creative, technical, and business teams
  • Experience with the full Design/Research tooling stack

At Fetch, we'll give you the tools to feel healthy, happy and secure through:

  • Equity: We offer employees equity in Fetch, so that everyone can benefit from Fetch's growth.
  • 401k Match: Dollar-for-dollar match up to 4%.
  • Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
  • Continuing Education: Fetch provides ten thousand per year in education reimbursement.
  • Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
  • Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People's Day, as well as our year-end week-long break. 
  • Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule. 
  • Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more
  • Flexible Work Environment: Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago. Or you can work fully remotely from anywhere in the US. We'll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home.

Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.

Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at

Learn more: Fetch Recruitment Scam Warning.