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Director of Housing Stability Programs

9 hours ago

Saint Paul, Minnesota, United States Neighborhood House Full time

Position: Director of Housing Stability Programs

Salary Range: $74,000-$84,000

Schedule: Monday through Friday during business hours, with occasional evenings and weekends.

Location: In person, St. Paul

WHO WE ARE

For more than 125 years, Neighborhood House has partnered with families in St. Paul to ensure access to essential services, including food, housing, education, and opportunities. Today, we serve more than 30,000 individuals annually across six neighborhoods, striving for a community where everyone can thrive.

POSITION SUMMARY

The Director of Housing Stability provides strategic and operational leadership for Neighborhood House's Housing Stability programs, ensuring they respond to changing community needs and align with the organization's values of equity, inclusion, and radical hospitality.

This role is accountable for program vision, performance, sustainability, and continuous improvement, and exercises independent judgment within approved organizational strategy, policies, and budgets.

The Director oversees three programs, Crisis Support, Family Case Management, and Housing Search, that aim to prevent evictions and homelessness through emergency aid, financial support, and collaboration with county and community partners.

As a member of the Neighborhood House leadership team, the Director also contributes to organization-wide strategy, alignment, and accountability, supporting the success of all programs and functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Strategic Leadership

  • Develop and implement a strategic vision to ensure the growth and sustainability of the Housing Stability programs.
  • Translate organizational strategy into clear program priorities, outcomes, and annual work plans, and hold staff accountable for results.
  • Represent Neighborhood House in system-level housing planning and policy conversations; serve as the primary ambassador for Housing Stability programs, communicating goals, progress, and challenges to internal and external audiences; represent the organization and programs through partnerships, meetings, and collaborations with community stakeholders.
  • Provide leadership, management, and strategic direction for 8-10 program staff, fostering an inclusive, collaborative, and high-performing team culture.
  • Support staff development through regular observation, feedback, and coaching.
  • Contribute to organization-wide learning, problem-solving, and strategic initiatives beyond the Housing Stability portfolio; serve as a partner and collaborator with colleagues in other Neighborhood House programs, working frequently with peers and executive leadership.

Program Oversight & Compliance

  • Ensure all programs apply a diversity, equity, inclusion, and radical hospitality lens and that services are culturally responsive and appropriate.
  • Oversee compliance and monitoring with local, state, and federal regulations, including data privacy standards .
  • Monitor program performance and grant progress to ensure alignment with funder requirements and organizational goals.
  • Make independent program-level decisions within approved budgets and policies, and identify when issues require consultation or escalation to the Vice President of Programs or executive leadership.
  • Build relationships and collaborate with external partners, including other service providers and landlords, to strengthen program coordination and impact.
  • Identify and facilitate relevant training for staff and volunteers.

Finance & Resource Management

  • Develop and manage budgets for all Housing Stability programs.
  • Make responsible spending and savings decisions that align with organizational priorities and fiscal requirements.
  • Collaborate with the Finance team and Advancement team to identify, pursue, and manage grant and funding opportunities.

Data, Evaluation & Reporting

  • Partner with the Director of Community-Based Evaluation and Impact to assess program effectiveness and support data-informed decision-making.
  • Implement evaluation tools, ensure timely and accurate data entry, and monitor progress through relevant databases to maintain effective progress tracking.
  • Ensure participant voice informs program design.
  • Evaluate the effectiveness of programs and strategies and recommend or implement programmatic, operational, or resource shifts as needed to improve outcomes, accessibility, and sustainability.
  • Prepare reports for funders and leadership, translating outcomes into actionable insights that inform decision-making.

EXPERIENCE AND SKILLS

Required Qualifications

  • 5-8 years of progressively responsible experience in housing stability or human services, including significant people management responsibility.
  • Bachelor's degree in the social sciences, non-profit management, or related field, or equivalent relevant and progressively responsible leadership experience.
  • Experience managing managers or senior staff, budgets, and funding relationships and requirements
  • Demonstrated strategic program leadership.
  • Knowledge of housing programs and state, county, and city regulations — including housing laws, mortgage and foreclosure process, and tenant/landlord laws
  • Working knowledge of racial equity and social justice issues relevant to the communities we serve
  • Proven ability to lead cross-departmental teams and complex projects in collaboration with executive leadership.
  • Proven ability to adapt to evolving program, participant, and funder needs while maintaining program integrity.
  • Strong time management skills with demonstrated ability to manage tasks, projects, and priorities; Demonstrated ability to move projects to completion by deadlines
  • Excellent interpersonal, verbal, and written communication skills in English
  • Committed to working both independently and as part of te
  • Proficient computer skills (including Microsoft Office, Internet, and e-mail)
  • Ability to work in a fast-paced, high-energy environment
  • Must have a driver's license, a clean driving record, and the ability to drive agency vehicle

Desired Qualifications

  • Bilingual or multilingual skills relevant to the participants Neighborhood House serves, especially Spanish, Karen, Hmong, and Somali.
  • Knowledge of St. Paul neighborhoods

WORK LOCATION

This in-person role is based in St. Paul, MN.

BACKGROUND CHECK REQUIREMENT

Neighborhood House is required to conduct background checks on all final candidates because of our work with youth and families. We understand that past events may have occurred, and we don't want this to deter you from applying. The outcome of background checks does not automatically disqualify a candidate, and we are open to a conversation to discuss the results.

NEIGHBORHOOD HOUSE IS AN EQUAL OPPORTUNITY EMPLOYER

Neighborhood House is committed to attracting and retaining employees with varying identities and backgrounds. The Neighborhood House provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, gender expression or any other status protected by law.

WE'D LIKE TO MEET YOU

Don't meet every requirement listed in this job description? Do you think your experience level is not where it needs to be? Studies show that women and people of color are less likely to apply for jobs unless they believe they meet every single qualification. Neighborhood House is committed to fostering a diverse, inclusive, and equitable workplace. If you're interested in this position but your experience doesn't align perfectly with all the qualifications in the job description, we encourage you to apply anyway. The right role for you might be just around the corner.