Jr. Customer Success Analyst

Hi there We're WebFX, a full-service digital marketing agency based in the US. We've been 9x named the Best Place To Work in Pennsylvania, and we'd love to meet you We are a fast-growing company that has doubled in size over the past 5 years, with talented team members now based around the globe (and representing 18+ different countries). While we are growing at a rapid rate, we are committed to growing strategically and sustainably, and that starts with growing our team of the #BestCoworkers - that's where you come in

We're looking for people to join our mission to provide world-class digital marketing solutions to mid-size businesses around the world. We are passionate about what we do, we're committed to driving business growth for our clients, and we're on the hunt for people just like you, who take pride in their work and want to be part of a company that does too.

You Might Be a Great Fit For This Position if You Have…

A Bachelor's Degree

Successful FXers in this role have majored in Marketing, Business, Statistics, Mathematics, Business Analytics, Data Science, Management Information Technology, and beyond

GPA above 3.4

A Few Related Skills and Experiences

(This is an entry-level role, and experience in every one of these areas is not required - we will train you on what you need to know But the following skills/experience are awesome to have, and will help get your career off to a running start):

Part-time/summer job/internship experience is a must

Customer service or client relations experience

Experience in creating reports and analyzing data

Ability to translate complex technical information into simple terms

Experience with digital marketing/advertising

Experience with Google Analytics, Google Tag Manager, and Google Ads

Experience with CRMS such as Salesforce, Hubspot, Pipedrive, etc

Any of these Signature FXer Traits

You have a passion for all things data and technology - you especially love communicating about these topics with others

You have an interest in the web and stay up-to-date on new and developing technologies

You are a professional, dependable, and independent worker with a strong work ethic

You're self-motivated, thrive on challenges, and enjoy getting things done

You have an eye for detail and dedication to high-quality work

You have an exceptional level of follow-through

You are a proactive, creative problem-solver who faces challenges with a can-do mindset

You possess excellent time/project management skills

You have solid analytical skills and a knack for making data-driven decisions

You work with a sense of urgency and can consistently meet deadlines

You are an outstanding communicator and possess strong interpersonal skills

You are a lifelong learner who loves to grow and stretch outside of your comfort zone, and are always looking to improve your skills

If any of these sound like you, then we want to hear from you We are committed to growing 1% better everyday, and we believe working at WebFX could quite possibly make your life 1(00)% better - after all, you would be surrounded by the #BestCoworkersinPA

In This Role, You'll Get To…

-Provide demonstrations and walkthroughs for clients to review our proprietary software, RevenueCloudFX

-Work directly with a portfolio of clients as a direct point of contact at WebFX, educating them through clear communication, and helping them achieve their goals

-Develop an expert-level understanding of WebFX's product suite

-Perform consulting with clients on internal WebFX technology, as well as external tools such as the Google Analytics/Google Tag Manager, CRMs, and other data-tracking platforms

-Recommend and configure data tracking platforms and functions for clients

-Perform quality assurance for a client's tech stack

-Communicate with internal WebFX Account Managers to consult on client goals and data tracking

-Work with our internal Martech development team to assist in the creation of client tech integrations and marketing automations

A Typical 'Day in the Life' Might Consist of:

10% updating internal Account Managers on client data tracking and WebFX product functionality

10% partnering with our MarTech developers to help build out client integrations

30% planning and configuring marketing technology solutions to meet specific client needs

50% communicating and consulting with clients

100% pursuing your own personal best while delivering real-world impact for our clients

Note: The Jr. Customer Success Analyst (Data Focus) is a client-facing position

What You'll Get From Us

Opportunities to Learn and Train With Our Team

-Our "Bootcamp" training program will be provided for new FXers to learn, grow and develop both in and out of the office in the specific hard skills necessary to be successful in their position

-World-class on-the-job training from the experts (
think Sr. Analysts, not the HR team
) as well as opportunities for ongoing personal learning and development

-On-site, state-of-the-art training amenities to facilitate departmental trainings, industry-related updates, and monthly Lunch-and-Learns.

A Place to Grow Your Career

WebFX grew 250%+ over the past 3 years, and we promote almost exclusively internally. Merit-based promotional opportunities are abundant for new FXers who meet or exceed position performance metrics.

In-Person Experience Alongside Our Team of Industry Experts

This position is based fully in-office at our riverside campus in Harrisburg, PA, with opportunities for this to evolve as Fxers advance in their career tenure.

Potential promotional path for Jr. Customer Success Analyst (Data Focus):

DataTech Solutions Architect

Lead DataTech Solutions Architect

Senior DataTech Solutions Architect

Compensation

$47,000 -$50,000 (potentially higher based on work experience)

**Why Choose WebFX?

• We've been named the Best Place To Work in Pennsylvania 9 times

• We have offices in Guatemala, South Africa, St. Petersburg FL, Ft. Myers FL, Lancaster, and York, PA AND we're continuing to grow

• Entry-level roles - over 90% of our openings are open to brand new college grads

• Flexible Schedule (start your day between 8 and 10 am - when you do your best work)

• Love animals? Cool, so do we That's why we have a Pet Friendly Office

• Profit Sharing

• Need that caffeine fix? On-site cappuccino machine, Little Amps Coffee Bar (with a barista) & Tea Bar

• Looking for a little extra workday fuel? Enjoy surprise catered breakfasts, lunches, mid-day snacks, and more

• On-site Yoga sessions

• On-site Fitness Center

• 150% Company Match Of Personal Charity Donations

• Our #FXBuilds program is set to positively impact 10,000 people around the world by and every individual FXer's work directly contributes

• Supplemental Insurance

• 100% Company Match 401K (up to 4%)

• Generous Paid Time Off

• Employee Wellness Program, including a free FitBit and fitness challenges

• Love to learn? You sound like an FXer FXLearns Library with hundreds of personal and professional growth books with incentive program to boot

• Humanitarian Trips

• Health/Vision/Dental Coverage

• New Parent Support

• Dressing up everyday not for you? We get it Enjoy our Casual Dress Code

• Home Buyer Program

• Personal Desk Fund

• Green Commute Benefits

• Pawternity Leave

• Merit-based promotions (we promote from within, you will move up and grow here)

-The opportunity to be part of a passionate, driven team where we pride ourselves on delivering high-quality work that makes a real-world impact for our clients

Check out our culture on social media:

Instagram

Twitter

Facebook

*You don't need to apply more than once even if you're interested in multiple positions - you can simply let us know We consider all open roles when reviewing resumes and applications

We have a multi-step interview process, where we focus on giving both our candidates, and ourselves, opportunities to get to know each other a bit better. While our process may be more thorough and perhaps longer than other interview processes that you've been a part of, our goal is to work together with our candidates to find a mutually beneficial fit, where a candidate is a great addition to the FXFamily, and WebFX is the right fit for their career goals. Interested in joining the FXFamily? You should definitely apply now

WebFX is an Equal Opportunity Employer, committed to providing and fostering an inclusive environment where all people, including women, minorities, LGBTQ+ and other underrepresented groups are supported, respected, and encouraged to excel within STEM careers. Our goal as an organization is to empower our team to achieve their personal best, bring people together, and provide equal opportunity to do so regardless of race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation. You can learn more on our website here

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.**