motor vehicle registration services manager

Position Information
**No more riding in the passenger seat

Take the wheel and drive innovation in motor vehicle registration.
Ready to take the steering wheel to lead your team and the City's motor vehicle registration services into the right direction? The
Depar
tment of Customer Services
, Division of Motor Vehicle, is looking for a motivated leader to coordinate and administer the activities of the
Motor Vehicle Registration Branch**
. As the driver of this team, you will oversee key programs and ensure smooth, efficient, and compliant vehicle registration operations across the City.

What You Will Do

• Oversee the Registration, Cashiering, and Information and Processing Sections to ensure operations meet statutory requirements.
• Supervise registration programs by interpreting statutes, ordinances, and policies, and ensuring accurate registration and fee collection.
• Train and support agency supervisors performing vehicle and trailer registration to maintain consistency and compliance.
• Provide expert testimony in court on registration and titling matters.
• Coordinate registration operations with law enforcement agencies, Department of Information Technology, Traffic Violations Bureau, State Department of Transportation, other jurisdictions and other regulatory agencies.
• Perform other related duties of the position.

Apply today If you qualify for the position, your name will be eligible for referral for further consideration for the current vacancy, as well as future job openings with this job title.

Additional Job Information
Applications must be submitted online by
November 15
, 2025
, 11:59 p.m. Hawaii Standard Time (HST) to be accepted.

• Actual salary commensurate with applicable experience, pending approval.**

Responsibilities
Some notifications will be sent via e-mail. You are responsible for monitoring instructions and correspondence from this office by checking your email account in a timely manner. To ensure proper delivery, please make sure you:

• use a valid e-mail account;
• verify your e-mail address is entered correctly on your GovernmentJobs account;
• are subscribed to email notices;
• check your spam folders; and
• add and to your contact list.

Notifications may also be sent via text message if opted into the service. Data and text messaging fees apply.

Minimum Qualification Requirements
At time of application, you must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.

Education Requirement
Equivalent to graduation from a regionally-accredited college or university with a bachelor's degree in business or public administration or a related field.

Substitution : Work experience may be substituted for a bachelor's degree on a year-for-year basis. Such experience must have provided the knowledge, skills, and analytical ability normally gained from attainment of a bachelor's degree.

For Example

• Four years of professional work experience, in any occupation, may substitute for a general bachelor's degree.
• Four years of general work experience (does not need to be professional level experience) as a Supervising Motor Vehicle Registration Clerk or similar supervisory role in motor vehicle activities may substitute for a general bachelor's degree.

Education obtained outside of the United States must be comparable to a degree earned at a regionally-accredited college/university in the United States. In order to receive credit for the education, a foreign credential evaluation (FCE) must be provided. We also reserve the right to request further information about your academic program, evidence of comparability, or an original transcript.

Verification Requirement : In order to be given credit for your education, clearly list your education credentials on your application. As part of the hiring process, you may be asked to furnish documentation to verify your education to satisfy this education qualification requirement.
If available, please attach an electronic copy of your diploma and/or official transcript which shows the embossed seal or applicable FCE to your application.
Or mail a photocopy of your documents to the following address: Department of Human Resources, 650 South King Street, 10th Floor, Honolulu, HI Copies will not be returned. Unofficial transcripts will not be accepted. All information on your documentation must be legible and complete in order to be given credit.

If you do not have your documentation to verify your education at this time, please note that if selected for the job, you will need to furnish verification documents in order to move forward in the hiring process.

Experience Requirement
Three years of progressively responsible professional experience which involved

• Planning laws, policies, and/or regulations for a program;
• Developing laws, policies, and/or regulations for a program;
• Interpreting laws, policies and/or regulations for a program; OR
• Implementing laws, policies, and/or regulations for a program.

Examination Process
EDUCATION AND EXPERIENCE EVALUATION : In addition to meeting the above minimum qualifications, your application will be further evaluated. Your score will be based on the quality and quantity of your education, experience and/or other related job requirements and competencies applicable to the position. Failure to provide sufficient information may result in your application being rejected or your receiving a lower score.

Examination Weight
Education and Experience Evaluation %