customer service representative i

Position Information
Your voice for solutions, your guide to satisfaction
Start your rewarding career with the City and County of Honolulu today
If connecting with people and solving problems energizes you, this is your moment. The
Department of Customer Services
is seeking empathetic and attentive individuals to join their team as a
Customer Service Representative I
Step into a role where every conversation counts and every solution matters.

Current Vacancies

• There are eight (8) vacancies with the Department of Customer Services , Satellite City Hall Division .
• There are two (2) vacancies with the Department of Customer Services , Division of Motor Vehicles .

What You'll Do At The Satellite City Hall

• Communicate with and assist the public by providing information and processing licenses, permits, registrations, payments, and applications for services like vehicles, property taxes, voter registration, and driver's licenses.
• Handle forms, applications, and records accurately and securely while managing files and office supplies.
• Perform cashiering duties by reviewing forms, collecting and recording payments, giving correct change, keeping accurate transaction records, and balancing cash totals at the end of the day.
• Support office staff by answering phones, greeting visitors, typing documents, and keeping office records while working independently and using good judgment in unique situations.
• Provide the public with information about City services like vehicle registration, driver's licenses, job openings, and permits, and direct other questions to the appropriate outside agencies.
• Perform other related duties as required.

What You'll Do
at the
Division of Motor Vehicles:

• Assist people with applying for driver's licenses, permits, and state IDs by checking documents, filling out forms, taking photos and fingerprints, giving tests, and explaining rules and procedures.
• Handle cashiering by reviewing forms and documents, collecting and recording fees for licenses and state IDs, giving correct change, taking photos, keeping accurate daily transaction records, and balancing cash at the end of the day.
• Type and send notices for license suspensions or cancellations and look up records when requested by courts or through subpoenas.
• Support staff by answering phones and working as a receptionist, handling tasks independently and using good judgment in unique situations.
• Collect and organize data to create monthly, quarterly, and yearly reports when needed.
• Perform keyboard/data entry to update driver's license and state ID records, transaction details, and statistical information for reports, ensuring all records are accurate and organized.
• Perform other related duties as required.

Special Work Requirements

• Work schedule is from 7:45 a.m. until 4:30 p.m., with hours varying depending on the vacancy.
• May float to various satellite city halls or driver licensing centers as needed depending on the vacancy.
• Selectees must pass a criminal background check and fingerprinting process, as well as the Security Awareness Training and the Fraudulent Document Detection & Remediation Training, depending on the vacancy.

Career Progression:

• The expectation for any Customer Service Representative I in this department is to learn and progress upward to higher levels.
• Opportunity to progress up the career ladder and/or qualify for other higher level positions will depend on satisfactory work experience and demonstration of applicable knowledge and skills.

Class Title
Salary Range
Current Monthly Pay
Customer Service Representative I SR-10 $ 3,471

Customer Service Representative II SR-11 $ 3,606

Customer Service Representative III SR-13 $ 3,900

Apply today If you qualify for the position, your name will be eligible for referral to the hiring department for further consideration for the current job openings, as well as future vacancies with this job title.

Additional Job Information
HIRING PROCESS :

• Applications must be submitted online in order to be accepted. This job posting will close on November 22, 2025, 11:59 p.m., Hawaii Standard Time (HST).
• Interviews for the current vacancies will start the week ofDecember 8, 2025.
• A conditional job offer will be made after all interviews have concluded.
• Additional interviews for future vacancies may be scheduled by the individual hiring departments as vacancies occur.

Responsibilities
Some notifications will be sent via e-mail. You are responsible for monitoring instructions and correspondence from this office by checking your email account in a timely manner. To ensure proper delivery, please make sure you:

• use a valid e-mail account;
• verify your e-mail address is entered correctly on your GovernmentJobs account;
• are subscribed to e-mail notices;
• check your spam folders; and
• add and to your contact list.

Notifications may also be sent via text message if opted into the service. Data and text messaging fees apply.

Minimum Qualification Requirements
At time of application, you must be a citizen, national, or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.

Education Requirement
Equivalent to graduation from high school. Responsible work experience demonstrating the ability to perform the essential functions of the job may be substituted for education.

Experience Requirement
One (1) year of clerical experience, which shall have included some customer service or public contact experience.

Desired Experience

• Cash Handling
• Data Entry
• Proficient typing skills with a minimum speed of 40 words per minute and 10-key by touch.

Must Be Able To

• Follow all city rules, programs, and services.
• Use computers, office equipment, and related software effectively.
• Communicate clearly and courteously with the public.
• Work efficiently in a fast-paced environment.
• Perform basic math and handle money accurately.
• Write and type clearly using correct spelling and grammar.
• Explain rules and procedures in a clear, easy-to-understand manner.
• Listen to customers, remain patient, and resolve issues effectively.
• Enter and retrieve data accurately using computer systems.
• Organize office tasks and provide supervisory assistance when needed.

License Requirement
Possession of an appropriate valid driver's license (type 3/automobile), as required.