Assistant General Manager

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.Summary:The Assistant GM manages the functional areas of guest registration, night audits, guest reservations, housekeeping/laundry, and food/beverage areas to guarantee guest and associate satisfaction – and maximize hotel profitability.Duties & Responsibilities:Manages financial components of operationsAssists General Manager in day-to-day operations of the hotelMaximizes financial performance and upholds quality standards of F&B and Rooms departmentsMaximizes room revenue by anticipating market shifts, developing, and monitoring annual business and marketing plans, and participating in property sales and marketing effortsAssists with the development of a business plan and a budget that defines operational goals and profitability objectivesBuilds relationships with guests and monitors satisfaction levelsCoordinates capital improvement projects to maintain/upgrade quality standards and property image, and to protect assets from neglect, damage, or deteriorationManages and monitors the property P&L; provides detailed explanations for P&L and forecasts variances. Aligns and drives all aspects of hotel performance towards the attainment of budgeted Revenue, RevPAR Index, House Profit, Flow Through, Guest Satisfaction Scores and Quality Assurance scoresUnderstands and applies accounting principles (e.g., accruals, prepaids, balancing daily reports, GL coding, etc.) and ensures these are understood and applied correctly by the property ControllerAssists with selection, training, counseling, and motivating hourly associatesAssists in monitoring the expenses of each departmental budget with the exception of the Sales Department and Maintenance DepartmentParticipates in the development of the hotel expense budgetAssists hotel management and sales teams with the implementation and execution of revenue programs to ensure that the hotel's room occupancy, average daily rate, and RevPAR objectives are metBalances Hotel books at the end of each period. Prepares audit reports for the end of period. Sends End of Period reports to Corporate on the due date of each new periodWorks with individual vendors - making sure services and invoices match; getting the best price for suppliesAssists in the maintenance of the key control program that is already in placeEnsures the security needs of the property and guests are metEnsures effective departmental communication and information systems through logs, department meetings, and hotel meetingsThe duties and responsibilities described are not a comprehensive list; additional tasks may be assigned at any given time. The scope of the job may change as necessitated by business demandsRequirementsQualifications:Be a leader and role model to all associatesDegree required – minimum 2-year degreeExperience in similar leadership role requiredEnsure goals are met for all guest service-related measuresMaintains Market Share: Hotel at natural rank or higherPossess advanced knowledge of the principles and practices within all hotel disciplines, including experiential knowledge for management of people and complex problemsAbility to lift up to 40 lbs. with or without reasonable accommodationAbility to bend, reach, or lift as is required in this position.Benefits:Competitive salaryAnnual review with increase potential401k program with company matchAdditional benefits may be availableArbor's Guiding Principles:Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable.Be Accountable - Take ownership and deliver results.Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.Celebrate Differences - Embrace diversity; respect individual opinions and ideas.Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.