Assistant Branch Services Manager

Join Our Team as an Assistant Branch Services Manager at Johnstone Supply - The Founder's Group

ABOUT US –

Johnstone Supply - The Founders Group is a 3rd generation family-owned wholesale distributor for heating, cooling, and refrigeration supplies and equipment. We operate across 6 states as one of the nation's largest HVAC/R distributors. Johnstone Supply offers superior customer service, technical advice and training seminars and features the industry's most respected catalog (available both digital and online) featuring more than 80,000 quality parts, supplies and equipment. Our purpose is to keep our communities safe & comfortable

IDEAL CANDIDATE PROFILE –

The ideal Johnstone Supply team member is someone who exhibits our core values (Customer Focused, Accountable, Solutions-Minded, Always Learning, and Collaborative) and 9 winning habits. These include:

• Be a Great Teammate
• Be Accountable
• Have a Plan
• Solve Problems
• Have a Winning Attitude
• Put Yourself in the Customer's Shoes
• Develop Yourself
• Have Fun
• Lead People – Manage Processes

JOB SCOPE SUMMARY –

As the Assistant Branch Services Manager, you will be assisting in managing branch operations to meet goals and objectives for branch sales, profitability, and customer perception in the local market. In Branch Services Manager's absence, Assistant Branch Services Manager must perform tasks normally performed by the Branch Services Manager, including overseeing opening/closing of branch, general operations of the branch, and general supervision of employees.

WORK SCHEDULE –

Monday – Friday, 40+ hours per week between the business hours of 6:30am – 5pm.

Willingness to travel to support other branches as part of the ABSM growth and development path.

ESSENTIAL JOB DUTIES -

Assists in Managing the Branch Team

• Works with branch manager to establish, communicate and model performance expectations of all branch team members. Ensures expectations are met by monitoring reports, gathering feedback from customers, observing performance, and taking corrective action or rewarding employees as necessary. Assists in performing formal staff reviews on an annual basis, as well as informal coaching throughout the year.?
• Ensures team members are up-to-date and knowledgeable regarding branch operations and the company as a whole by participating in regular meetings, and continually providing information and status reports.
• Participates in the hiring and recruiting process to identify qualified candidates within established processes and guidelines.
• Ensures team members have the knowledge and skills needed to perform their jobs by providing regular training. Provides learning opportunities to develop employees for promotion opportunities.
• Ensures adequate staffing levels to meet business needs by establishing working schedules, approving vacation, and cross-training employees to fill in when needed.
• Provides a safe working environment by: communicating safety rules; observing and coaching employees in complying with safety rules; removing safety obstacles; complying with all governmental regulations including OSHA, Worker's Compensation, Fire, and MSDS; and ensuring all equipment is maintained and operated in a safe manner, including the training and certifications of employees designated to operate equipment.
• Ensures compliance at the branch level with all company employment policies, and applicable state and federal employment laws.

Assists in Managing the Business

• Participates in establishing, in conjunction with branch manager and executive staff, sales and profitability goals for the branch. Assists in developing and implementing operating plans and budgets to meet goals. Assists in regularly monitoring performance against goals and takes corrective action where necessary.
• Ensures product pricing meets profitability targets by reviewing costs, pricing decisions, and taking corrective action where necessary.
• Manages branch inventory to ensure security, accuracy, ability to meet customer product requirements as well as branch turns goals. Ensures cycle counting program is implemented per established procedures.
• Oversees product returns and warranty processing, balancing customer requests with company guidelines and procedures.
• Oversees warehouse and delivery operations, including receiving, labeling and put-away, and order fulfillment. Creates and monitors delivery schedules to ensure accurate, on-time delivery of product.
• Ensures the security and proper maintenance of all branch property, equipment and other assets by developing security systems and procedures, and implementing a regular schedule of equipment maintenance.
• Assists in controlling branch operational costs, including labor, supplies, freight, utilities, etc., to ensure overall branch profitability.
• Balances cash drawer daily and prepares daily bank deposit.
• Assists in ensuring executives are up-to-date and knowledgeable regarding branch operations by continually providing information and status reports.
• Performs special projects as needed.

Requirements:

QUALIFICATIONS AND EXPERIENCE –

• A minimum of 2 Years of Experience within a managerial or supervisory role, preferably within the HVAC field or a similar industry.

Relevant Skills:

• Excellent Customer Service
• Leadership by Example
• Team Support
• Critical Thinking
• Solution Minded
• Sales-Driven

OTHER DETAILS –

• We offer competitive benefits, including health insurance through UnitedHealthcare, 401K with employer match, scholarship opportunities, a referral program, and much more
• Johnstone Supply – The Founders Group participates in E-Verify. All new hires must be able to successfully pass employment verification through the E-Verify program.
• All new hires must be able to successfully pass a background check, MVR screening (if applicable, for roles with driving responsibilities), and a pre-employment drug screening.