Communications and Marketing Manager/Public Information Officer

Description
(Regular, Exempt)
Starting Salary Range: $89, $111,376.07, DOQ
Closing Date: [INSERT 30 DAYS FROM FINAL APPROVAL DATE]
Shift/Workdays and Hours: Monday - Friday, 8AM - 5PM
How to apply:
Using the "apply" button on this page, please complete the required online application, upload a resume and a list of three professional references with full contact information. For general questions about the position, contact Unique Hiram at or

Summary/Objective
Under the direction of the Technology & Communications Director/CIO, the Communications & Marketing Manager / Public Information Officer (PIO) leads the City's strategic communications, public engagement, and marketing efforts. This position supervises two marketing specialists and may oversee interns, while also working hands-on to develop messaging and content, manage media relations, and coordinate cross-departmental and organization-wide campaigns. The role is responsible for advancing the City's brand, ensuring transparency, and strengthening public trust through consistent, accessible, and engaging communication across platforms. The position also oversees the City's website content strategy, crisis communication planning, and storytelling that highlights the impact of City services.

Essential Functions
Strategic Communications & Department Leadership
Leads the City's communications and marketing strategy, aligning messaging with organizational goals and community priorities. Supervises a team of marketing specialists and interns, providing direction, feedback, and professional development. Coordinates with the City Manager's Office, department directors, and other City leadership to ensure consistent, timely, and effective communication. Hires and trains staff members, as needed.

Website, Social Media & Digital Content Creation & Oversight
Manages the City's website content strategy and ensures information is accurate, accessible, and user-friendly. Oversees and contributes to social media presence and digital storytelling, including video, photography, and graphics. Coordinates with IT and departments to improve digital communication tools.

Media Relations & Crisis Communication
Serves as the City's primary media contact and spokesperson. Develops press releases, coordinates interviews, and manages media inquiries. Leads crisis communication planning and response in coordination with the City Manager's Office and emergency management personnel.

Public Engagement & Community Outreach
Plans and executes public engagement strategies to inform and involve residents in City initiatives. Facilitates community meetings, surveys, and digital engagement tools to gather input and build trust. Ensures inclusive outreach that reflects the diversity of the community.

Marketing Campaigns & Brand Management
Develops and implements marketing campaigns that promote City programs, services, and events. Oversees brand standards and visual identity across departments. Collaborates with internal teams to create compelling content that supports recruitment, economic development, and civic pride.

Internal Communication, Training & Policy Support
Supports internal communication efforts, including employee newsletters and organizational updates. Provides training and guidance to departments on communication best practices. Assists in developing policies and procedures related to public information, branding, and digital accessibility.

Requirements
Required Education and Experience

• Bachelor's Degree in Communications, Journalism, Marketing, Public Relations, Public Administration, Business, or a related field.
• Five (5) to seven (7) years of experience in communications, journalism, marketing, public relations, or a related field.
• Expert knowledge of computer software, including desktop publishing software, Microsoft Office Suites, Microsoft Office Suites, Adobe Creative Suite, web design/maintenance software and other related software programs.

Preferred Education And Experience

• Master's Degree in Communications, Journalism, Marketing, Public Relations, Public Administration, Business, or a related field.
• Seven to ten years of experience in communications, journalism, marketing, public relations, or a related field.
• FEMA Public Information Officer Course Certification.
• Supervisory experience.

The City of Manhattan is an Equal Opportunity Employer. We value diversity and believe the best workplaces bring together employees with diverse skill sets, backgrounds, experiences, and viewpoints to achieve common goals. Applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any basis protected by law.