HR Generalist

Company Overview
Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12 schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more. Our mission is to revolutionize how school districts manage operational support activities to better serve students and drive instructional efficiencies. Incident IQ is a dynamic, fast-growing company focusing on providing innovative cloud-based software. The Incident IQ platform has been rapidly adopted by K-12 school districts. Today, millions of students and teachers in districts across the U.S. rely on the IncidentIQ platform to manage and deliver mission-critical services.

Since the company's founding, Incident IQ has built a culture focused on customer success and product leadership; we are passionate about helping school districts achieve operational efficiency. Incident IQ's environment is inclusive and transparent, and our team members are respected and valued contributors who consistently exhibit openness, integrity, collaboration, enthusiasm, and effort.

HR Generalist Overview:
The Human Resources Generalist is a vital member of the People Team, responsible for providing comprehensive HR support across key functional areas including employee relations, benefits administration, onboarding, HR compliance, performance management, and employee engagement programs. Reporting to the Chief HR Officer, this role acts as a knowledgeable resource for employees and people leaders, ensuring consistent and effective HR processes while contributing to a positive employee experience. This position offers the opportunity to work on meaningful projects that scale with our business while deepening your expertise in core HR practices within a fast-paced, growing SaaS company.

HR Generalist Responsibilities:

• Serve as a primary point of contact for employee inquiries regarding HR policies, procedures, benefits, and employee programs.
• Manage full-cycle onboarding and offboarding processes, ensuring a seamless employee experience and accurate systems updates.
• Oversee benefits administration activities including enrollments, changes, terminations, and employee education.
• Provide first-line employee relations support, and HR policy interpretation.
• Maintain accurate and up-to-date employee records in the HRIS and personnel files, ensuring data integrity and confidentiality.
• Support HR compliance initiatives including required labor postings, EEO reporting, I-9 audits, and other documentation.
• Partner with the HRBP to support company-wide employee engagement programs, DE&I initiatives, wellness activities, and culture-building events.
• Track, analyze, and report on HR metrics such as turnover, headcount, and engagement survey participation.
• Prepare HR-related communications, documentation, and reports for both internal and external audiences.

HR Generalist Requirements:

• 3–5 years of progressive HR experience in a generalist, coordinator, or business partner capacity.
• Solid understanding of HR fundamentals including benefits administration, onboarding, employee relations, and HR compliance.
• Ability to build trusted relationships with employees and managers by offering practical guidance and sound judgment.
• Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced, growing environment.
• Excellent interpersonal, written, and verbal communication skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with HRIS systems (e.g., BambooHR, Paylocity, or equivalent); familiarity with SaaS tools a plus.
• Working knowledge of federal and state employment laws and HR best practices.
• Bachelor's degree in Human Resources, Business, or a related field required; SHRM-CP or PHR certification preferred.

What makes Incident IQ different:

• We facilitate whole-person growth where employees can develop personally as well as professionally.
• We offer an energetic and collaborative environment; everyone's opinion matters
• We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE
• We provide excellent work/life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta

Incident IQ offers a competitive salary based on experience with a benefits package for full-time employees that includes medical, dental, vision, life insurance, 401k match, and paid-time off (PTO).

Incident IQ is an Equal Opportunity Employer