Inside Sales Account Manager

PromptCare is seeking an experienced and motivated Inside Sales Account Manager to join our team. The AM will create long-term, trusting relationships with our customers in collaboration with our sales team to deliver "white glove" service to the referral sources and patients/family members. The AM will oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. They must be a strong communicator to manage key accounts properly and must be knowledgeable of our company's products and services to provide customers with the most effective solutions. If you are a driven and passionate individual with a strong background in sales and account management, we encourage you to apply for this exciting opportunity. To learn about our company, visit us at PromptCare In-home Respiratory and Infusion 

Reports to: Departmental Supervisor or Manager 

Job Type: Full-Time, 40 hours per week, Mon-Fri 

• BA/BS preferred 
• Solid experience with CRM software (e.g. Salesforce) and MS Office (particularly MS Excel) 
• Experience delivering client-focused solutions to customer needs 
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail 

Job Responsibilities, included but not limited to: 

• Cultivate day to day relationships with assigned key referral sources, manage the referral process by acting as a liaison between the field and the inside operations teams, facilitate reports and provide status updates in a timely manner 
• Serve as the lead point of contact for all customer account management matters 
• Build and maintain strong, long-lasting relationships with those involved in the referral process 
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) 
• Prepare reports on account status as identified 
• Collaborate with sales team to identify and grow opportunities within territory 
• Responds to client complaints/problems in a timely manner and to the client's satisfaction by assisting with challenging client requests or issue escalations as needed 
• Maintains compliance to all applicable laws, regulations and SOPs at all times 
• Supports EVP, Sales in assigned task, including working with sales managers to organize weekly and monthly sales leadership information 
• Supports EVP with sales enablement and support functions 

Physical Demands 

The physical requirements listed here indicate what an employee must meet to effectively perform this role's essential functions. The employee frequently needs to communicate verbally, listen attentively, and spend prolonged periods sitting at a desk and working on a computer. The role also requires lifting files, opening filing cabinets, and bending or standing as needed. 

Benefits & Perks 

• Comprehensive Medical, Dental, and Vision Package 
• 401(k) Plan with Company Match 
• Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays 
• Life Insurance: Standard coverage with optional enhancements 
• Employee Assistance Program: Free counseling and coaching sessions 
• Emotional Well-being and Work-Life Balance Resources 
• Short & Long-Term Disability: Company-paid with optional supplements 
• Accidental Death and Dismemberment Insurance 
• FSA and HSA: Manage healthcare expenses 
• Commuter Spending Programs 
• Volunteer and Engagement Opportunities 
• Employee Referral Bonuses 
• Exclusive Discounts on entertainment, travel and various other supplemental and cellphone plans 

Equal Employment Opportunity? 

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.