Inside Sales Manager

About Ace Retail Holdings

Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States. ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the United States. Great people make ARH stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company dedicated to serving our customers and communities.

Service, Passion, Respect, Integrity, Teamwork and Excellence

Job Title: Inside Sales Manager

Department: Commercial Business/B2B

Reports To: Regional Sales Manager

Exemption Status: Exempt (Salaried)

About Ace Retail Holdings

Ace Retail Holdings (ARH), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema's Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARH is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARH's origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARH stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of:

Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork

General Job Summary

The Inside Sales Manager will be responsible for direct sales and sales facilitation among mostly existing and some new customers with the goal of driving repeatable, sustainable and predictable incremental sales.

Essential Duties and Responsibilities

Direct Sales

• Use our existing customer base as a launching point for your sales efforts you will call on known customers who shop in our retail stores who do not have an outside sales rep (Business Development Manager or Account Manager) assigned to them.
• Use our sales and customer data (BI) and reports to identify and target specific customers who represent opportunity for sales growth based on purchasing patterns and account variances.
• Examine commonly sold products across customer types and will be able to pick out preferred products to be sold based on best margin opportunity (narrowed product focus).
• Organic / Prospecting / data driven opportunities: Cold & warm calling prospective customers based on segmentation, purchase history, frequency, trends and seasonality.
• Communicate the breadth and depth of product selection and overall capabilities of Westlake Commercial to prospective customers.
• Exercise highly consultative sales skills to connect customers to stores and their team members and vice versa.
• Apply general product knowledge to discuss the needs of a wide variety of commercial customer types.

Store Partnerships

• Field calls company-wide from stores who need help, (i.e. stores with opportunities to sell beyond their capability).
• Follows up and filters calls to the right people or takes the lead and closes the sales on behalf of the store and builds out the ongoing sales solution. (e.g. Website, in-store stocking, sales manager involvement)
• Sourcing and locating product within our stable of vendors or go outside in partnership with the Commercial Fulfillment, Sourcing and Operations Manager to order in and maintain stock of items in demand.
• Communicate with store staff members regarding business customer purchasing habits and frequencies.

Other Essential Requirements

Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:

o WINNING – In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people- our strength is being helpful.

o EXCELLENCE – Excellence honors God and inspires people. We aspire to be the best, to continuously improve and to inspire others by giving the team our very best.

o LOVE – Love the people, love the work and love the results.

o INTEGRITY – For Ace to win, we need to be able to trust each other. And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics.

o GRATITUDE – We recognize that we are blessed to be in the business of serving others.

o HUMILITY – We strive for greatness with a humble, modest and respectful attitude.

o TEAMWORK – We will fight the natural tendency for control and credit in favor of collaboration and mutual success, recognizing that…Together, we are Ace.

Minimum Skills, Requirements and Qualifications

• Strong verbal and written communication skills as well as being comfortable talking with internal and external customers in any setting.
• Deep understanding of retail operations, inventory management and business fundamentals.
• Refined interpersonal skills to engage with others, solid negotiating and conflict resolutions abilities.
• Able to foster teamwork and collaboration.
• Can motivate others both internal and external to perform enthusiastically.
• Comfortable with computers, various applications, technology, the internet.
• Must have excellent attention to detail and follow up.
• Excellent PC skills including knowledge of Excel, Word, PowerPoint & Outlook.
• Ability to work independently and during flexible hours.

Compensation Details

$50000 per year

For a full list of benefits and open positions, please visit us at:

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Equal Opportunity Employer

Westlake Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.