Program Manager, St. Clair County Resource Center

About the Center: The Comprehensive Behavioral Health Center of St. Clair County is located in East St. Louis, IL. The Center has been in operation since 1957 serving the needs of children, adolescents, and adults.

Our mission is to provide quality individualized essential services for people in need of emotional, rehabilitative and social support. We strive to be the top-ranking Community Behavioral Health Center within its size, population and category in the State of Illinois.

Description: This is an opportunity to provide leadership to a new program which will begin operation in December, 2025. Currently, unhoused riders of MetroLink trains and Metro Bus have no place to go when the trains stop running each night after midnight. The unhoused riders often end up involved with police, ambulance, and hospital emergency rooms and sometimes engage them to such an extent that these community resources become fully occupied and unavailable to respond to other emergencies.

The St. Clair County Resource Center will assist unhoused riders in having a place to go when the trains stop running each night and also in addressing the long-term needs of these riders in areas to include mental illness, substance use disorder, and housing. The Resource Center will be open from 12:00 AM midnight until 10:00 AM daily, 365 days per year.

The Program Manager will oversee all aspects of St. Clair County Resource Center operations, including staffing, program development, supervision, coordination with St. Clair County Transit District, coordination with the Director of Crisis Services, compliance with reporting deliverables, and quality improvement. The Manager ensures smooth overnight operations and high-quality guest experiences. With the support of QMHPs (Team Leads), the manager will also provide consultation during complex situations to determine when higher levels of care are necessary.

Knowledge, skills and abilities:

• Superb ability to lead a team of 8 people including an assistant manager, case managers, and engagement specialists
• Strong communication skills
• Excellent analytical and problem-solving skills
• Ability to establish and maintain harmonious work relationships with staff.
• Ability to exercise sound judgment in the performance of assigned responsibilities
• Ability to function within prescribed policies and procedures.
• Skill in providing clinical guidance to a diverse team in emergent situations.
• Ability to use Microsoft Office, electronic health record and other reporting programs.
• Willingness and ability to flex schedule as program needs change to accommodate overnight operation 7 days/week.
• Ability to maintain strict guest and program confidentiality.
• Ability to relate well with a diverse group of people, including staff, guests, and the public.
• Ability and willingness to participate in agency efforts at community education, interagency collaboration, etc.
• Ability to effectively train and guide staff to success and ensure all required training is maintained.
• Ability to navigate timekeeping software, create effective schedules, and deliver constructive feedback during performance evaluations.

Duties:

• Be on-site 40 hours per week during hours of Resource Center operation
• Ensure either self or Assistant Manager is on-site during all hours of Resource Center operation
• Coordinate staff check-ins, supervise shift transitions, and troubleshoot urgent issues.
• Monitor documentation for accuracy and completeness.
• Assist with staff scheduling, training, and orientation.
• Facilitate and ensure quality control and improvement initiatives.
• Provide leadership to the team of case managers and peer specialists in providing stabilization and trauma-informed interventions
• Provide consultation during complex situations to determine when higher levels of care are necessary
• Ensure all staff maintain compliance with Standard Operating Requirements and Procedures as defined in the St. Clair County Resource Center Program Handbook.
• Ensure 7-day overnight operations are uninterrupted via effective scheduling and timekeeping.
• Communicate effectively within a community team environment to meet the needs of those experiencing behavioral health crises.
• Ensure all necessary information is collected, documented, and organized in patient health records and other necessary reporting systems.
• Oversee communication with other managers and programs to maintain continuity of care.
• Participate in outreach and community engagement activities within the service area.
• Oversee coordination of referrals to appropriate programs and community partners.

Reports to: Director, Crisis Services

Requirements:

• A minimum of a master's degree in counseling and guidance, psychology, rehabilitation counseling, social work, vocational counseling, or another related field is required.
• A minimum of one year of clinical experience in crisis services.
• Must maintain CPR & CPI Certifications

Job Type: Full-time

Pay: $57, $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person