Experience Center Supervisor

2 weeks ago

New York, New York, United States Lutron Electronics Full time $85,000 - $120,000 per year

Overview
Are you passionate about creating exceptional customer experiences and driving business growth? Lutron is seeking a dynamic
Experience Center Supervisor
to lead our Experience Center operations. In this role, you'll own the full lifecycle of the Center's performance—driving traffic, supporting sales, managing operations, and delivering unforgettable customer interactions

Responsibilities
Drive Activation & Engagement

  • Partner with sales teams, reps, and dealers to understand market needs and drive traffic to the Center.
  • Plan and execute impactful events tailored to your region.
  • Identify and engage new customer segments to expand reach.
  • Set and achieve measurable goals to support brand growth.

Create Exceptional Visitor Experiences

  • Conduct high-impact meetings and product demonstrations.
  • Prepare thoroughly for each customer visit to exceed expectations.
  • Maintain a deep understanding of Lutron's product portfolio and tailor messaging to diverse audiences.
  • Support in-person trainings and specification trips in collaboration with the Lutron Certified Installer (LCI) team.

Maintain a World-Class Facility

  • Ensure the Center reflects Lutron's brand excellence.
  • Manage budgets and coordinate with project teams for updates and improvements.
  • Serve as the on-site lead for all facility-related initiatives.

Use Insights to Elevate Impact

  • Track all customer interactions and events in Salesforce (SFDC).
  • Collect and analyze visitor data to inform strategy.
  • Report actionable insights to leadership and contribute to cross-Center initiatives.

Achieve Center Performance Metrics

Qualifications

  • Bachelor's Degree required with a Minimum, cumulative GPA of 3.00
  • Proven experience in customer engagement, sales support, or experience center management.
  • 4+ years of previous experience in lighting control, architectural design, lighting design, interior design, or a related industry.
  • Proven organizational and communication skills.
  • Ability to manage multiple priorities and meet deadlines.
  • Passion for technology, design, and delivering premium experiences.
  • Familiarity with CRM tools (e.g., Salesforce) is a plus.

Starting pay: $85,000 to $120,000 per year; Lutron's employee benefits include 401k match, health, dental, and life insurance, paid vacation (amount based on tenure with the company), flexible spending accounts, and tuition reimbursement programs.

Lutron Electronics' position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at

Lutron Electronics is an Equal Opportunity - Affirmative Action - Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability, or genetics.

  • Supervisor of Work Experiences

    1 day ago

    New York, New York, United States The Center for Alternative Sentencing and Employment Services (CASES) Full time

    Job Title:  Supervisor of Work ExperiencesJob Summary:The Education Career and Enrichment Team at CASES is hiring for a Supervisor of Work Experience. The ECE team provides workforce readiness and educational opportunities to those impacted by the criminal legal system.The Supervisor of Work Experience will manage the Emerging Leaders Contract-...

  • Culinary Experience Supervisor

    1 week ago

    New York, New York, United States Impact Kitchen Full time $42,000 - $60,000 per year

    CULINARY EXPERIENCE SUPERVISORAs a Culinary Experience Supervisor (CES) at Impact Kitchen you set the culinary standard high and are passionate to ensure guests enjoy their experience through incredible food. You create delectable and consistent dishes for dine-in and take-out guests, support back of house operations and partner with your Guest Experience...

  • Distribution Center Supervisor

    2 weeks ago

    New York, New York, United States Ollie's Bargain Outlet, Inc. Full time $50,000 - $80,000 per year

    Join our team and live theOllie-tude: (Ollie's Core Values)BE A TEAM PLAYER- Associates are expected to be supportive and work together.BE CARING- How do I treat others with courtesy, dignity, and respect?BE VALUE OBSESSED- Live the "good stuff cheap" mindset.BE COMMITTED- Operate with grit, passion, tenacity, and action.BE GROWING- How do we get better...

  • Workplace Experience Supervisor

    2 weeks ago

    New York, New York, United States CBRE Full time $80,000 - $90,000 per year

    Manhattan - New York - United States of AmericaAbout The RoleAs a CBRE Workplace Experience Supervisor, you will be responsible for supervising employees that oversee the delivery of workplace experience services.This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors...

  • Workplace Experience Supervisor

    19 hours ago

    New York, New York, United States CBRE Full time

    East New York - New York - United States of America, Manhattan - New York - United States of America, New York - New York - United States of America, New York City - New York - United States of AmericaAbout The RoleAs a CBRE Workplace Experience Supervisor, you will be responsible for supervising employees that oversee the delivery of workplace experience...

  • Customer Experience Specialist

    5 days ago

    New York, New York, United States Northwest Center Full time $26 - $31

    Our Customer Experience Specialist operates as the face of our community fruit stand, where they hand out free fruit to the community and their guests and create an unforgettable atmosphere that keeps guests coming back for more. The Customer Experience Specialist role is a community facing position requiring them to work at the Community Fruit Stand. Our...

  • Customer Experience Specialist

    2 weeks ago

    New York, New York, United States Northwest Center Full time $31,840 - $66,336 per year

    DescriptionOur Customer Experience Specialist operates as the face of our community fruit stand, where they hand out free fruit to the community and their guests and create an unforgettable atmosphere that keeps guests coming back for more.TheCustomer Experience Specialistrole is a community facing position requiring them to work at the Community Fruit...

  • Social Work Supervisor

    3 days ago

    New York, New York, United States Upper Manhattan Mental Health Center, Inc. Full time

    EMMA L. BOWEN COMMUNITY SERVICE CENTERAlso known asUPPER MANHATTAN MENTAL HEALTH CENTER, INC.The Emma L. Bowen Community Service Center is seeking an Social Work Supervisor to join our team. This position is a terrific opportunity for someone to gain additional experience and make a difference in the lives of our clients.For over 45 forty-five years, our...

  • Guest Experience Manager

    2 weeks ago

    New York, New York, United States Lincoln Center Full time $60,000 - $100,000 per year

    Position: Guest Experience Manager Department: Guest Experience Role Overview: The Guest Experience Manager is responsible for the front-of-house management of events at all Lincoln Center-managed venues, including Alice Tully Hall, David Geffen Hall, Clark Studio, Kaplan Penthouse, David Rubenstein Atrium and the Public Areas. This includes managing a...

  • Respiratory Supervisor

    24 hours ago

    New York, New York, United States Saint Barnabas Medical Center Full time

    The Respiratory Supervisor will provide clinical care under the direct/indirect supervision of the Director of Respiratory and/or Respiratory Supervisor/Lead Therapist. At the request of the physician, the Registered Respiratory Therapist will set up and operate various types of respiratory care equipment that are utilized in the diagnosis and treatment of...