Customer Service Representative

1 week ago

Boston, Massachusetts, United States Alphabe Insight Inc Full time $42,000 - $46,000
Company Description

Next Coms Talk is a forward-thinking communications company dedicated to delivering exceptional customer experiences. We combine innovation, professionalism, and a people-first approach to build long-term relationships with clients and employees alike. Our team is growing, and we are looking for individuals who are passionate about service excellence and eager to build a meaningful career.

Job Description

Job Description

We are seeking a Customer Service Representative to support our clients by providing clear, efficient, and solution-oriented assistance. The ideal candidate has strong communication skills, a professional attitude, and the ability to navigate customer inquiries with confidence and accuracy. This role is key to ensuring a seamless experience for every customer we serve.

Responsibilities

• Handle inbound customer inquiries with professionalism and clarity

• Provide accurate information about products, services, and account details

• Resolve concerns and offer appropriate solutions in a timely manner

• Maintain detailed and organized customer records

• Collaborate with internal teams to support customer needs

• Uphold company standards for service quality and confidentiality

Qualifications

Qualifications

• Strong verbal and written communication skills

• Ability to remain composed while addressing customer needs

• Problem-solving mindset with attention to detail

• Professional, dependable, and customer-oriented

• Ability to learn new systems and adapt to company procedures

• High level of organization and time-management skills

Additional Information

Benefits

• Competitive salary of $42,000 – $46,000 annually

• Growth and career development opportunities

• Skill-building through ongoing training

• Supportive and professional work environment

• Full-time position with stable scheduling

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