Manager

1 week ago

Greenville, South Carolina, United States Soul Yoga Studios Full time $40,000 - $45,000 per year

Career Summary

As Studio Manager (SM) at Soul Yoga, you will be responsible for elevating the guest experience, managing teaching and front-of-house teams, and leading operational excellence across both studios. You'll work cross-functionally with directors, instructors, and team leads to develop and implement business strategies, optimize programming, and ensure a consistent and magical guest experience. This role involves overseeing all aspects of studio operations, coordinating teaching programs (e.g., workshops, retreats, 200/300TT), resolving escalations, creating and refining internal processes, and tracking key performance metrics to drive growth

We value our team and are proud to offer a variety of perks to support your well-being and growth. This position includes the following benefits in addition to your hourly rate:

  • Performance-based incentives (based on new memberships)
  • Free Soul Yoga membership
  • Paid time off (PTO)
  • Employee discounts
  • Dental insurance
  • Vision insurance
  • Medical insurance

Salary
:

$40,000 - $45,000

Assigned Location

Team members will be based at either the Five Forks or Downtown studio based on business needs.

Performance Management

  • Lead YES Team leads to achieve or exceed revenue goals.
  • Monitor budgets, sales, and reporting.
  • Ensure team alignment with company mission, vision, and values.

Operations Management

  • Oversee merchandise, facilities, marketing compliance, and SYS standards.
  • Build community presence and local business relationships.
  • Audit inventory, cash handling, cleanliness, and shrink control.

Staffing & Employee Relations

  • Coach managers to build high-performance teams.
  • Manage hiring, promotions, development, and employee relations.

Customer Retention

  • Grow the member base by 25% and maintain churn below 5%.
  • Develop studio-specific customer retention tools.

Reporting & Leadership

  • Report directly to the Owners/Directors.
  • Ensure team and studio efficiency while delivering an exceptional guest experience.

Daily Duties

  • Oversee teaching schedules and class coverage.
  • Serve as point of contact for teachers, payroll, and operations.
  • Ensure FOH is fully staffed and stepping in when needed.
  • Check in with teachers post-class for feedback and support.

Weekly Duties

  • Lead/coordinate workshops and class schedule updates.
  • Audit teacher/class experience (min. 4 classes/week).
  • Join and occasionally lead the weekly Thursday team huddle.
  • Coordinate contracts and update event pages (MBO).
  • Meet weekly with Assistant Studio Manager (YES TL).
  • Handle onboarding, payroll, reports, and issue resolution.

Monthly Duties

  • Send "What's Happening" team updates.
  • Collaborate with Marketing on promos, flyers, and web updates.
  • Maintain calendar of events/workshops.
  • Track apparel/snack inventory and manage branded gear orders.

Quarterly Duties

  • Co-lead team meetings and class schedule reviews.
  • Analyze data, provide strategic feedback, and review program performance.

Annual Duties

  • Conduct teacher and staff reviews twice annually.
  • Coordinate holiday and anniversary events.
  • Handle cancellations and updates related to trainings and holidays.

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