Inbound Sales

6 days ago

Brooklyn, New York, United States Always On HVAC Full time

Job Summary

Always On HVAC is a growing HVAC and home comfort company based in Brooklyn, NY. We are looking for an Inbound Sales & Customer Service Representative to handle incoming calls from residential customers generated by our marketing and advertising. This is an on-site position (5–6 days/week) in our Brooklyn office. The primary focus is converting inbound leads into booked sales appointments; some calls will be service-related, where you will take detailed messages and route them to the appropriate team.

Key Responsibilities

  • Answer high volume of inbound calls from new and existing customers in a professional, friendly manner.
  • Qualify inbound sales leads (heating, cooling, mini-splits, maintenance, etc.) and convert calls into scheduled appointments for our Comfort Advisors/estimators.
  • Follow a proven call script and sales process to:
  • Ask the right questions about the customer's home and needs.
  • Clearly explain our services, promotions, and next steps.
  • Overcome basic objections and secure a firm appointment date/time.
  • For service-related calls:
  • Gather key details (equipment type, symptoms, urgency, location).
  • Enter accurate information into our CRM/dispatch system.
  • Create and route service tickets/messages to the appropriate department.
  • Accurately enter and update customer information, call notes, and appointment details in company software.
  • Manage and monitor the daily appointment schedule and confirm next‑day appointments when needed.
  • Provide excellent customer service on every call, reinforcing our brand as professional, honest, and reliable.
  • Work closely with the sales, service, and operations teams to ensure smooth handoff of leads and service calls.
  • Meet or exceed performance goals for:
  • Call answer rate.
  • Conversion rate from call to appointment.
  • Call quality and customer satisfaction.

Qualifications

  • Experience:
  • Required: 1–2+ years of phone-based sales or high-volume inbound call experience (HVAC, home services, call center, or similar preferred).
  • Experience in a busy office or dispatch/call center environment is a plus.
  • Skills & Attributes:
  • Strong communication skills; clear, confident, and friendly phone manner.
  • Sales-minded: comfortable asking for the appointment, handling basic objections, and closing.
  • Highly organized and detail-oriented; able to enter accurate data while on the phone.
  • Comfortable working with CRM or scheduling software (experience with ServiceTitan/Housecall Pro/Service Fusion or similar is a plus).
  • Able to stay calm and professional with upset or stressed customers.
  • Reliable, punctual, and able to work independently once trained.
  • Other Requirements:
  • Must be able to work on-site in our Brooklyn office 5–6 days per week (some Saturdays may be required, especially during peak seasons).
  • Authorized to work in the United States.

Schedule & Compensation

  • Full-time, on-site; 5–6 days per week (exact schedule to be discussed).
  • Competitive hourly base pay plus performance incentives/bonuses based on sales and appointment metrics
  • Paid training and opportunities for advancement into senior sales, dispatch, or office management roles.

How to Apply

Interested candidates should submit a resume and a brief note describing their phone sales experience and availability.

Job Type: Full-time

Pay: $ $40.00 per hour

Expected hours: 40 – 50 per week

Benefits:

  • Flexible schedule
  • Paid time off

Work Location: In person

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