Front Desk Agent

1 week ago

Carmel, Indiana, United States The Ghoman Group Full time

Ghoman Group is looking for a Hotel Front Desk to serve as our guests' first point of contact and manage all aspects of their accommodation. If you have a flair for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

* Joining bonus $1000 is available (Details will be in the interview)

* Must have FOSSE experience.

* Location - Carmel Area

*Joining: Immediately

*NOTE : The interview is in-person only. No virtual hirings.

We are looking for a well-groomed, friendly hotel front desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff.

To be successful as a hotel front desk, you should provide guests with general information about the hotel and surrounding area, and stay up-to-date on attractions that may be of interest to guests.

Hotel Front Desk Responsibilities:

  • Checking guests in and out.
  • Receiving and managing reservations made online and telephonically.
  • Verifying guests' payment methods during check-in.
  • Assigning rooms to guests and informing them of any specials offered by the hotel.
  • Organizing transport services for guests at their request.
  • Providing guests with information about the hotel.
  • Keeping abreast of attractions that may be of interest to guests.
  • Serving as a host at conferences, and ensuring that all relevant preparations are made for the event.

Hotel Front Desk Requirements:

  • High school qualification or equivalent.
  • Previous hospitality experience would be advantageous.
  • Strong written and verbal communication skills.
  • Well-presented and professional appearance.
  • Competency with Microsoft Office.
  • Ability to learn on the job.
  • Excellent customer service skills.
  • Must have flexible hours.
  • Welcome and greet guests
  • Answer and direct incoming calls
  • Make and confirm reservations for guests
  • Register and check guests in
  • Confirm relevant guest information
  • Verify guest's payment method
  • Verify and imprint credit cards for authorization
  • Issue room keys and direct guests to their rooms
  • Maintain clear and accurate records of guest room bookings
  • Compute all guest billings, accurately post charges to guest rooms and house accounts
  • Receive and transmit messages for guests
  • Retrieve mail, packages and documents such as faxes for guests
  • Listen and respond to guest queries and requests both in-person and by phone
  • Provide accurate information about local attractions and services
  • Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
  • Complete and maintain any incident reports, daily activity reports or other reports requested by management
  • Manage conference room bookings and scheduling
  • Close guest accounts and check guests out
  • Review accounts and charges with guests during the check-out process
  • Process accurate payment of guest accounts
  • Inform housekeeping when rooms have been vacated and are ready for cleaning
  • Monitor visitors to the hotel
  • Enforce rules and policies of the hotel
  • Maintain a neat and orderly front desk and reception area

Education, Skills and Experience

  • High school diploma or equivalent
  • Guest/customer relations experience, preferably in a hospitality environment
  • strong working knowledge of relevant computer software including MS Office and booking and payment systems
  • Numeracy skills
  • Administrative skills

Key Competencies and Qualities

  • Customer service orientation
  • Attention to detail and accuracy
  • Planning and organizing
  • Ability to multitask and prioritize
  • Professional appearance and attitude
  • Effective verbal and written communication skills
  • Ability to handle stress and stay calm under pressure
  • Conflict resolution skills
  • Decision making and judgment skills
  • Teamwork
  • Flexible regarding work schedules
  • Ability to respond appropriately to diverse customers and guests

Job Type: Full-time

Pay: $ $22.00 per hour

Work Location: In person

  • Client Service Representative

    7 days ago

    Carmel, Indiana, United States RoundTable Wellness Full time

    Are you looking for part-time work in a positive and supportive work environment? Do you have a warm smile and enjoy making clients feel welcome? If you answered yes, RoundTable Wellness wants you on our teamRoundTable Wellness, founded in Lafayette, IN in 2016, is a Joint Commission Accredited Behavioral Health Facility where we provide compassionate and...

  • Dog Bather/Grooming Assistant

    2 weeks ago

    Carmel, Indiana, United States Scenthound Full time

    Starting at $13 per hour | Up to $17+ with Tips | Membership Discounts | Full Time or Part TimePositions are available at our Carmel and Zionsville locations Who We Are Looking For: The Dog Bather is a fundamental position at Scenthound, offering quick and efficient services that meet Scenthound.  We seek a detail-oriented team member passionate about...

  • Licensed Massage Therapist

    1 week ago

    Carmel, Indiana, United States Hand & Stone - 3926 Linden St - Bethlehem, PA Full time $45,000 - $55,000

    Hand & Stone Massage and Facial Spa is a national brand providing massages, facials, and waxing services 7 days a week. If you are Professional, Enthusiastic, and Motivated for massage therapy then we want you for our Bethlehem, PA location. Tremendous opportunities available for both experienced and recently graduated massage therapists. Our spa...

  • Medical Assistant

    2 weeks ago

    Carmel, Indiana, United States Rothman Orthopaedics Full time $16 - $24

    Job Details Level: Experienced Job Location: RO Hamilton - Hamilton, NJ 08610 Position Type: Full Time Education Level: High School Salary Range: $ $24.00 Hourly Travel Percentage: Up to 25% Job Shift: Day ShiftJob Summary:The Medical Assistant provides assistance to the Physician and Physician's Assistant with daily administrative and clinical duties.Office...

  • Front Desk Agent

    1 week ago

    Carmel, United States Pyramid Global Hospitality Full time

    Pyramid Global Hospitality - JobID: Jefc345bb985f4ba3b2ed48cca5e6cec9-1 [Guest Service / Concierge] As a Front Desk Agent at Pyramid Global Hospitality, you'll: Greet guests warmly and efficiently handle check-ins and check-outs; Provide information about hotel services and local attractions; Manage reservations and room assignments; Handle guest inquiries...

  • Front Desk Agent

    2 weeks ago

    Carmel, IN, United States Holiday Inn Full time

    Description Job Summary: We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As the face of the hotel, you will provide exceptional customer service by managing guest check-ins and check-outs, handling reservations, and resolving inquiries efficiently. If you have a passion for hospitality and enjoy working in a...

  • Front Desk Agent

    2 weeks ago

    Carmel, IN, United States Holiday Inn Full time

    Description Job Summary: We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As the face of the hotel, you will provide exceptional customer service by managing guest check-ins and check-outs, handling reservations, and resolving inquiries efficiently. If you have a passion for hospitality and enjoy working in a...

  • Front Desk Agent

    6 days ago

    Carmel, IN, United States Holiday Inn Full time

    Description Job Summary: We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As the face of the hotel, you will provide exceptional customer service by managing guest check-ins and check-outs, handling reservations, and resolving inquiries efficiently. If you have a passion for hospitality and enjoy working in a...

  • Front Desk Agent

    2 weeks ago

    Carmel, IN, United States Fairfield Carmel Full time

    Job Summary: As a Front Desk Agent at Fairfield by Marriott Indianapolis Carmel, you are the first point of contact for our guests, setting the tone for a welcoming and seamless guest experience. You will be responsible for providing exceptional service through check-in/check-out processes, responding to guest inquiries, and ensuring that all guests have a...

  • Front Desk Agent

    1 week ago

    Carmel, IN, United States Fairfield Carmel Full time

    Job Summary: As a Front Desk Agent at Fairfield by Marriott Indianapolis Carmel, you are the first point of contact for our guests, setting the tone for a welcoming and seamless guest experience. You will be responsible for providing exceptional service through check-in/check-out processes, responding to guest inquiries, and ensuring that all guests have a...

  • Front Desk Agent | Le Petit Pali 8th Ave

    13 hours ago

    Carmel, United States Le Petit Pali 8th Full time

    FRONT DESK AGENT | LE PETIT PALI 8TH AVE POSITION DESCRIPTION: We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a crucial role in providing a memorable guest experience. ABOUT LE PETIT PALI AT 8TH: Le...

  • Front Desk Supervisor

    2 weeks ago

    Carmel, United States Pyramid Global Hospitality Full time

    Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • Front Desk Agent | Le Petit Pali 8th Ave

    2 weeks ago

    Carmel-by-the-Sea, CA, United States Le Petit Pali 8th Full time

    Description FRONT DESK AGENT | LE PETIT PALI 8TH AVEPOSITION DESCRIPTION: We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a crucial role in providing a memorable guest experience. ABOUT LE PETIT PALI...

  • Guest Service Agent

    3 weeks ago

    Carmel, United States Pyramid Global Hospitality Full time

    Pyramid Global Hospitality - JobID: J2ff2f15f4dd44cc1a57d2081052e10ab-1 [Front Desk Agent / Concierge] As a Guest Service Agent at Pyramid Global Hospitality, you'll: Greet guests warmly and provide exceptional customer service; Handle check-ins and check-outs efficiently while managing reservations; Address guest inquiries and resolve complaints promptly;...