Account Manager

Company:
Total Filtration Services

About Us
Total Filtration Services, Inc, is the largest full line distributor of filtration products and services in North America. We operate 13 stocking branch locations throughout the United States with our headquarters located in Troy, MI, and have a strong national network to manage any filtration needs. Our technical sales staff recommends filtration solutions based on each customer's unique needs. We have a diverse background across numerous markets including Automotive, Aerospace, Food and Beverage, Data Centers, Chemical, Metals, Power Generation, General Industrial, Heavy Equipment and Oil/Gas Production. We support these markets by utilization of our preferred vendor strategy that leverages 90% of our spend with 80 of the world's top manufacturers. Our in-plant value added services model continues to provide our customers with the highest levels of service focused on total cost of ownership and delivering year over year savings.

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Position Summary:
The Account Manager is responsible for managing client relationships, ensuring service excellence, and coordinating operational activities related to onsite inventory and filter maintenance. This role requires strong organizational skills, attention to detail, and the ability to collaborate with customers and contractors to meet service commitments.

Key Responsibilities:

• Serve as the primary point of contact for assigned accounts, ensuring customer satisfaction and retention.

• Complete service reporting for:

• Onsite inventory levels

• Filter differential pressures
• Filter orders and usage tracking
• Coordinate weekend filter changeouts with customers and contractors, ensuring timely execution and compliance with safety standards.
• Monitor and manage inventory to prevent shortages and maintain optimal stock levels.
• Prepare and deliver regular performance reports to customers and internal stakeholders.
• Identify opportunities for process improvements and cost savings for clients.
• Collaborate with internal teams to resolve issues promptly and maintain service quality.

Qualifications:

• Bachelor's degree preferred, high school diploma or equivalent required.
• 2+ years of experience in account management, customer service, or operations.
• Strong communication and organizational skills.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Knowledge of filtration systems and inventory management is a plus.
• High technical aptitude.

Skills & Competencies:

• Customer-focused mindset with problem-solving abilities.
• Proficiency in MS Office Suite and CRM tools.
• Ability to work flexible hours, including weekends when required.
• Daily local travel; one overnight per week minimum – company vehicle provided.

Total Filtration Services operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG's distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

Why Build a Career with Us?
Everyone's an Owner of the Company:
Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits:
Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training:
FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities
: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Opportunity Employer:
Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.